When Will I Get My Refund?

If Tentunit determines that you are eligible for a refund whether due to a billing error, approved emergency, or legal obligation refund processing will begin immediately upon approval.

Refund Timeline & Payment Method

• Refund MethodAll refunds are issued to the original payment method used during checkout (e.g., credit card, debit card, digital wallet, etc.). We cannot redirect refunds to an alternate account.

• Estimated Processing TimeMost refunds are completed within 15 business days from the date of approval. However, actual posting times may vary based on your bank or card issuer’s internal processing schedule.

• Third-Party DelaysTentunit is not responsible for external banking delays. If your refund is approved and processed on our end, but you have not received funds within the expected window, you may need to follow up with your financial institution directly.

• Missing Refunds If 15 business days have passed and the funds are still not reflected in your account, please email [email protected] and include:

  • Your full name

  • Tentunit account email

  • Payment receipt or transaction ID

  • Any relevant screenshots or payment details

Our team will re-verify the status of your refund and assist you in resolving the issue.