How to Request a Refund or Fix a Billing Error
If you believe you qualify for a refund under Tentunit’s Cancellation & Refund Policy or have identified a billing issue, please follow the steps below to ensure your request is handled promptly and accurately.
Step 1: Submit Your Request
Email us at [email protected] within 7 calendar days of the original transaction or merchandise delivery.
Step 2: Include the Required Information
To help us evaluate your case efficiently, your email must include:
Your full name and the email address associated with your Tentunit account
A copy of your payment receipt or the transaction ID
A clear explanation of the issue (e.g., duplicate charge, incorrect amount, defective item, system error)
For merchandise claims, attach photographs of the item and original packaging, showing the issue clearly
Step 3: Review & Response
Our support team will acknowledge and begin reviewing your request within 5 business days. After our review, we will respond with one of the following:
✅ Approval: Confirmation that your refund or correction will be processed, with an estimated timeline
❌ Denial: An explanation detailing why the request is not eligible under our policy
Important Notes:
Refunds will only be issued to the original method of payment used during the transaction
Most approved refunds are processed within 15 business days, but processing times may vary depending on your bank or payment provider
Tentunit cannot expedite refund timelines once the transaction is initiated through external payment processors (e.g., Stripe)