Refunds for Tentunit Merch
All Tentunit merchandise purchases are considered final sale. This means we do not offer refunds or exchanges for reasons including (but not limited to):
Ordering the wrong size
Changing your mind after purchase
General dissatisfaction with the product
Tentunit operates a strict no-return policy for merchandise to ensure consistency, inventory control, and to prevent abuse of our fulfillment process.
Exceptions – When Refunds or Replacements Are Allowed
Tentunit may issue a refund or send a replacement item only under the following conditions:
The merchandise arrives damaged or visibly defective
You receive an incorrect item (e.g., wrong size or product not matching your order)
How to Request a Refund or Replacement
If your issue qualifies under the exceptions above:
Contact: Email [email protected] within 7 days of receiving the item
Include:
Your full name and order confirmation number
Clear photos of the damaged/incorrect item and the original packaging
A description of the issue
Tentunit’s support team will review your request within 5 business days and determine whether a refund or replacement will be issued. All refund decisions are made at Tentunit’s sole discretion, based on the evidence provided.
Note: Approved refunds are issued only to the original payment method and may take up to 15 business days to appear, depending on your financial institution.