Tentunit Business — Business Account Terms
Version 1.0 (Draft — pending legal review) · Effective Date: July 11, 2026 · Applies to: Tentunit Business
This is a binding policy and forms part of your agreement with Tentunit.
1. Overview, Precedence & Definitions
These Business Account Terms explain who may hold a Tentunit Business account, who is responsible for what happens inside it, and how Tentunit verifies and reviews accounts. They supplement — and do not replace — the Platform Terms of Service.
1.1 Purpose and Scope
These terms govern the creation, operation, ownership, and oversight of business accounts on Tentunit Business, the property management and rent collection platform operated by Tentunit, Inc., a Delaware C-Corporation (“Tentunit,” “we,” “us”). They apply to every business customer (“Customer,” “you”) and to every Authorized User acting under a Customer’s account, in the United States, the European Union, and the United Kingdom.
1.2 Relationship to Other Documents and Order of Precedence
These terms supplement the Platform Terms of Service. If documents conflict, the following order of precedence applies, with earlier-listed documents controlling over later-listed ones:
- Your Order Form (if any), solely for the terms it expressly modifies;
- The Platform Terms of Service;
- These Business Account Terms;
- Topic-specific policies, including the Acceptable Use Policy, Subscription & Billing Policy, Payment & Financial Services Terms, Refund & Dispute Resolution Policy, Chargeback & Dispute Handling Policy, and the Data Processing Addendum (for privacy and data protection matters, the Data Processing Addendum controls as to processing of personal data).
1.3 Definitions
- “Account” means the Tentunit Business account registered to a single Customer, including all workspaces, properties, units, and data associated with it.
- “Account Owner” means the individual designated within the Account as holding ultimate administrative control, as described in the User Roles & Permissions Policy.
- “Authorized User” means an individual (employee, contractor, or agent of the Customer) to whom the Customer has issued credentials to access the Account.
- “Customer” means the legal entity or individual landlord that accepts these terms and to which the Account is registered.
- “Tenant Data” means personal data relating to tenants, applicants, and guarantors processed through the platform, as further defined in the Data Processing Addendum.
- “Order Form” means a mutually executed ordering document for Enterprise or custom plans.
2. Account Eligibility
Tentunit Business is built for landlords and property managers operating as businesses. This section describes who may open an account and what information we need to let you in.
2.1 Eligible Customers
An Account may be registered only by (a) a legal entity (corporation, LLC, partnership, or equivalent) duly organized and in good standing in its jurisdiction of formation, or (b) an individual landlord who is at least 18 years of age and has full legal capacity to contract. Accounts registered to individuals under 18, or to entities that have been dissolved or suspended, are ineligible and may be closed.
2.2 Authority to Bind
The person who registers the Account, accepts these terms, or signs an Order Form represents and warrants that they have full authority to bind the Customer to this agreement. Tentunit may rely on that representation without further inquiry. If you accept on behalf of an entity you are not authorized to bind, you accept personal liability for the Account.
2.3 Accurate Registration Information
At registration and on an ongoing basis, you must provide accurate, current, and complete information, including: legal entity name and formation details (state or country of formation, registration or company number where applicable), registered business address, the identity of the Account Owner, and beneficial ownership information where required for verification under the Payment & Financial Services Terms. Identity and business verification (KYB) is performed through Stripe Identity before your first payout, and enhanced due diligence may apply to high-risk profiles.
2.4 One Account per Entity
Each legal entity may maintain one Account. Multiple properties, portfolios, and staff members are managed within a single Account using workspaces and the roles described in the User Roles & Permissions Policy. Opening duplicate accounts to evade limits, pricing tiers, enforcement actions, or verification requirements is prohibited and constitutes a violation of the Acceptable Use Policy.
2.5 Jurisdictions Served
Tentunit Business is offered to Customers established in the United States, the European Union, and the United Kingdom. We may decline registration from, or restrict service in, other jurisdictions, and we do not serve persons or entities subject to sanctions administered by OFAC or equivalent EU or UN sanctions authorities.
3. Staff & Action Responsibility
Your team acts through your Account — and when they do, you act. This section makes clear that everything done under your credentials is attributed to you, and sets baseline expectations for managing staff access.
3.1 Authorized Users and Seats
You may provision Authorized Users up to any seat limits applicable to your plan or Order Form. Each Authorized User must be assigned an individual, named login and a role appropriate to their function, as described in the User Roles & Permissions Policy. Authorized Users must be bound by obligations no less protective than these terms, and you remain responsible for their compliance.
3.2 Attribution of Actions
All actions taken through the Account — including configuring rent schedules, issuing notices, initiating refunds, exporting Tenant Data, and communicating with tenants — are attributed to the Customer, regardless of which Authorized User performed them and regardless of whether the individual acted within the scope of their internal authorization. Tentunit is entitled to treat any instruction received through valid credentials as an instruction of the Customer.
3.3 Credential Hygiene
You must ensure that Authorized Users maintain strong, unique passwords, keep credentials confidential, and do not share logins. Shared or generic logins (e.g., “office@” accounts used by multiple people) are prohibited. Multi-factor authentication is strongly recommended for all Authorized Users and expected for the Account Owner and Administrators, as described in the User Roles & Permissions Policy.
3.4 Deprovisioning Departed Staff
You must deactivate an Authorized User’s access promptly — and in any event without undue delay — upon the individual’s departure, role change, or any indication of compromise. Until you deprovision a user, their actions remain attributed to you under Section 3.2. If you suspect unauthorized access, notify [email protected] immediately.
4. Business Information Accuracy
Stale business information creates compliance and payment risk for you and for us. This section requires you to keep your records current and explains what happens if you do not.
4.1 Ongoing Accuracy Obligation
You must keep the following information accurate and current throughout the life of the Account: (a) KYB information, including legal name, formation status, ownership, and control persons; (b) contact information for the Account Owner and billing contact; (c) tax documentation, including a current IRS Form W-9 (US persons) or applicable Form W-8 (non-US persons); and (d) VAT identification numbers where you are registered for VAT in the EU or UK.
4.2 Notification of Changes
You must update the Account, or notify [email protected], promptly after any material change — including change of legal name, jurisdiction, ownership or control, business address, tax status, or loss of any license required to operate your rental business.
4.3 Consequences of Stale or Inaccurate Information
If your information is materially inaccurate, incomplete, or outdated, or if verification through Stripe Identity cannot be completed, Tentunit may: (a) place a hold on payouts until verification is completed, with notification within 5 business days where legally permitted, as described in the Payment & Financial Services Terms; (b) restrict features that depend on verified status; (c) suspend the Account for continued non-compliance; and (d) where required, apply default tax withholding or reporting treatment. We will lift restrictions promptly once accurate information is provided and verified.
5. Compliance Obligations
Tentunit provides software; you remain the landlord or property manager of record. This section confirms that legal compliance in your rental operations is your responsibility.
5.1 Landlord-Tenant Law
You are solely responsible for complying with all landlord-tenant laws applicable to your properties, including laws governing leases, rent increases, notices, entry, habitability, evictions, and security deposits (for example, where Indiana law applies, returning deposits within 45 calendar days with itemized deductions under Ind. Code § 32-31-3-12). Platform features, templates, and AI-assisted drafts are assistive tools, not legal advice, and require your review before use.
5.2 Fair Housing and Screening
You must comply with the Fair Housing Act and all applicable federal, state, EU, and UK non-discrimination and equality laws. Tentunit applies a zero-tolerance standard to discrimination against Fair Housing Act protected classes. If you use tenant screening or background checks, you are responsible for your obligations under the Fair Credit Reporting Act (FCRA) and analogous laws, including permissible-purpose, disclosure, and adverse-action requirements.
5.3 Licensing and Tax
You are responsible for obtaining and maintaining all licenses, registrations, and permits required to operate your rental or property management business in each jurisdiction where you operate, and for the assessment, collection, reporting, and remittance of all taxes arising from your rental operations.
5.4 Lawful Instructions Regarding Tenant Data
With respect to Tenant Data, you act as the data controller (or equivalent) and Tentunit processes such data on your documented instructions under the Data Processing Addendum. You warrant that your instructions are lawful, that you have a valid legal basis for the processing you direct, and that you have provided tenants with all legally required notices. Tentunit will forward data subject requests it receives to you within 5 business days as described in the Data Processing Addendum.
6. Audit & Review Rights
To keep the platform safe and compliant, Tentunit sometimes needs to look more closely at how an account is being used. This section explains when we may do that and what we expect from you.
6.1 Compliance and Risk Reviews
Tentunit may review Account activity, configurations, and transactions where reasonably necessary to: (a) verify compliance with this agreement, the Acceptable Use Policy, and the Payment & Financial Services Terms; (b) satisfy AML, sanctions, and KYB obligations; (c) investigate suspected fraud, discrimination, or abuse; or (d) respond to lawful requests from regulators, payment networks, or Stripe as our payment services provider.
6.2 Documentation Requests
Upon reasonable notice, Tentunit may request documentation supporting your use of the platform, including formation documents, licenses, lease agreements relevant to disputed transactions, tax forms, and evidence of authority for the Account Owner. Except where prohibited (for example, in connection with a sanctions investigation), we will explain the purpose of the request and give you a commercially reasonable period to respond.
6.3 Duty to Cooperate
You must cooperate in good faith with reviews under this Section 6, including by providing requested documentation that is accurate and complete. Failure to cooperate may result in payout holds, feature restrictions, or suspension, applied proportionately to the risk presented and following the enforcement framework in the Acceptable Use Policy.
6.4 Scope Limits and Confidentiality
Reviews will be limited in scope to what is reasonably necessary for the stated purpose. Material you provide will be treated as your confidential information, used only for the review, shared only with personnel, advisors, and service providers with a need to know (including Stripe and regulators where required), and handled consistent with the Data Processing Addendum where it contains personal data. Audit rights under this section do not include physical access to your premises or systems.
7. Account Ownership & Control
Accounts belong to businesses, not to the individuals who happen to log in. This section explains how ownership works and what we do when control of an account is disputed.
7.1 The Entity Owns the Account
The Account, including all Customer Data within it, belongs to the Customer — the legal entity (or individual landlord) identified at registration — and not to any individual employee, contractor, or Authorized User, including the person who originally created the Account. An employee’s departure does not entitle them to the Account, its data, or its payout destinations.
7.2 Control Disputes
If Tentunit receives conflicting claims to control of an Account (for example, between business partners, between an owner and a former manager, or in connection with insolvency), we may freeze the Account or specific functions — including payout changes, role changes, and data exports — pending resolution. In resolving competing claims, Tentunit may rely conclusively on (a) formation and governance documents identifying the entity’s authorized officers, (b) a court order or written settlement between the claimants, or (c) written joint instructions from the claimants. Tentunit is not obliged to adjudicate internal disputes and has no liability for actions taken in good-faith reliance on such documents.
7.3 Transfers on Merger or Sale
If ownership or control of the Customer changes — including by merger, acquisition, sale of substantially all assets, or transfer of the rental portfolio managed through the Account — you must notify [email protected] before or promptly after closing. The successor entity must complete re-verification (KYB and payout account confirmation) before Tentunit resumes or continues payouts to the successor. Transfers to sanctioned persons, or to entities that would be ineligible under Section 2, are prohibited, and Tentunit may terminate the Account in such cases in accordance with the Platform Terms of Service.
7.4 Effect of Termination
Upon closure or termination of the Account, data export and deletion follow the post-termination process described in the Platform Terms of Service and Data Processing Addendum, including a 60-day read-only export window followed by deletion within a further 30 days, subject to legal retention requirements. Handling of pending funds and final payouts is governed by the Payment & Financial Services Terms.