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Tenant Welcome Letter

💬 Templates — Tenant CommunicationsTemplate2 min read

Tentunit Template Library · Version 1.0 · [TEMPLATE — review before use]

Important: This is a general-purpose template provided for convenience under the Tentunit Templates Disclaimer & Jurisdiction Notice. It is not legal advice and is not state-specific unless expressly labeled. Landlord–tenant requirements (notice periods, day counts, service methods, disclosures) vary by jurisdiction and change over time. Verify against current local law — or consult a licensed attorney — before use. Complete every [BRACKETED FIELD] and delete instructions in italics before sending.

[DATE]

[TENANT NAME(S)] [PROPERTY ADDRESS, UNIT #] [CITY, STATE ZIP]

RE: Welcome to [PROPERTY NAME / PROPERTY ADDRESS]

Dear [TENANT NAME(S)],

Welcome home! We’re delighted to have you at [PROPERTY ADDRESS, UNIT #] and want your move-in to go as smoothly as possible. Here’s everything you need for your first weeks.

Keys and move-in. Your move-in date is [MOVE-IN DATE]. Pick up your keys ([NUMBER] keys, [FOBS/REMOTES/MAILBOX KEY]) at [PICKUP LOCATION] on [DATE] at [TIME]. We’ll complete a move-in inspection together — please note any existing conditions on the inspection form so your record is accurate from day one.

Utilities to set up. Please put these in your name effective [MOVE-IN DATE]:

  • Electric: [PROVIDER NAME], [PHONE/WEBSITE]
  • Gas: [PROVIDER NAME], [PHONE/WEBSITE]
  • Water/Sewer/Trash: [PROVIDER NAME OR “INCLUDED IN RENT”]
  • Internet/Cable: [PROVIDER OPTIONS]

Paying rent. Rent of $[AMOUNT] is due on the [DAY] of each month. The easiest way to pay is through your Tentunit tenant portal: create your account at [PORTAL URL / INVITATION LINK], add a bank account or card, and set up autopay if you’d like — you’ll get a receipt automatically. Add any grace period or late-fee details per your lease: [DETAILS].

Maintenance requests. Submit non-emergency requests through the Tentunit portal at [PORTAL URL] (photos help!) or contact [EMAIL/PHONE]. We typically respond within [NUMBER] business days. For emergencies — major leaks, no heat, anything unsafe — call our 24/7 emergency line at [EMERGENCY PHONE NUMBER], and always call 911 first if life or safety is at risk.

Community rules. Your lease includes the Property Rules and Regulations (quiet hours, parking, trash days, guest policy, and more). Please give them a read — a copy is enclosed and available in your portal under [DOCUMENT LOCATION].

If you have any questions at all, we’re happy to help. Thank you for choosing to make your home with us — we’re glad you’re here.

Warm regards,

[MANAGER NAME] [TITLE], [COMPANY NAME] [PHONE] · [EMAIL] Office hours: [DAYS/HOURS], [OFFICE ADDRESS]

Enclosures: Property Rules and Regulations, Emergency Contact Information sheet, move-in inspection form.

Provided by Tentunit — see the Templates Disclaimer & Jurisdiction Notice at help.tentunit.com/policies/templates-disclaimer.