Tentunit Business — Master Policy Register
Version 1.0 · July 2026 · Final reconciled structure (user’s 20-item list + advised merges and additions)
Company Contact: Tentunit, Inc., 100 Foundry Drive, Continuum Room 455, West Lafayette, IN 47906, USA · Phone: +1 (765) 491-8094
How the List Was Reconciled
- Merged: Support & Service Levels (#19) + Platform Availability & SLA (#20) → one binding SLA document. Payout & Settlement (#12) and Chargeback & Dispute Handling (#13) are kept as standalone pages but demoted to informational — the Payments & Financial Services Terms (#3) is the single binding source for all payment numbers.
- Clarified hierarchy: Business Account Terms (#7) is a supplement to the Platform ToS (#1); order of precedence is stated in both.
- Added (gaps): Free Trial Terms, Fair Housing & Screening Compliance, E-Sign Consent & Disclosure, Templates Disclaimer & Jurisdiction Notice.
- Every page is tagged Binding or Informational. Informational pages state that they explain, but do not override, the binding terms they link to.
Final Register — 23 Documents
| # | Document | Tier | Status | URL slug (/policies/…) |
|---|---|---|---|---|
| 01 | Platform Terms of Service | Binding | Drafted v1.1 | tentunit-platform-terms-of-service |
| 02 | Subscription & Billing Policy | Binding | Drafted v1.1 | subscription-billing-policy |
| 03 | Free Trial Terms | Binding | Drafted v1.1 | free-trial-terms |
| 04 | Payment & Financial Services Terms | Binding (payments master) | Drafted v1.1 | payment-financial-services-terms |
| 05 | Data Processing Addendum | Binding | Drafted v1.1 | data-processing-data-security-policy |
| 06 | Privacy Policy — Business Supplement | Binding | Drafted v1.1 | privacy-policy/business-supplement |
| 07 | Platform Availability, Support & SLA | Binding | Drafted v1.1 (merged #19+#20) | platform-availability-sla-policy |
| 08 | Business Account Terms | Binding (supplements 01) | To draft | business-account-terms |
| 09 | Acceptable Use Policy | Binding | To draft | acceptable-use-policy |
| 10 | Refund & Dispute Resolution Policy | Binding | To draft | refund-dispute-resolution-policy |
| 11 | AI Usage & Content Policy | Binding | To draft | ai-usage-content-policy |
| 12 | User Roles & Permissions Policy | Informational | To draft | user-roles-permissions-policy |
| 13 | KYC & Identity Verification Policy | Informational | To draft | kyc-identity-verification-policy |
| 14 | AML & Fraud Prevention Policy | Informational | To draft | aml-fraud-prevention-policy |
| 15 | Payout & Settlement Policy | Informational (explains 04) | To draft | payout-settlement-policy |
| 16 | Chargeback & Dispute Handling Policy | Informational (explains 04) | To draft | chargeback-dispute-handling-policy |
| 17 | Automation & System Actions Policy | Binding | To draft | automation-system-actions-policy |
| 18 | Security & Incident Response Policy | Informational | To draft | security-incident-response-policy |
| 19 | Audit & Record Retention Policy | Informational | To draft | audit-record-retention-policy |
| 20 | Third-Party Services Policy | Informational | To draft | third-party-services-policy |
| 21 | Fair Housing & Screening Compliance Statement | Binding | To draft | fair-housing-screening-compliance |
| 22 | E-Sign Consent & Disclosure | Binding | To draft | e-sign-consent-disclosure |
| 23 | Templates Disclaimer & Jurisdiction Notice | Binding | To draft | templates-disclaimer |
Order of Precedence
Enterprise Order Form → Platform ToS (01) → Business Account Terms (08) → topic-specific binding policies (02–07, 09–11, 17, 21–23) → informational pages (never override binding terms).
Rollout Schedule
| Phase | Documents | Gate |
|---|---|---|
| Phase 1 (launch) | 01–11 (all binding core) + 23 (templates ship with the library) | Before accepting paid subscriptions |
| Phase 2 (+30 days) | 12–20 (informational suite), 21, 22 | Before Enterprise deals / screening & e-sign features |
| Phase 3 (+60 days) | Help-center how-to articles, template library expansion | Grow with support themes |
Shared Metric Registry (single source of truth)
Plans: Starter $49/mo (≤4 units, 1 property) · Professional $59/mo + $1/unit/mo (min 5 units) · Enterprise custom. Trial 14 days, Professional only, 7-day reminder. Payouts: 1–2 business days (US), 5 (EU), SEPA settle 1–3. Chargeback: processor fee pass-through + $15 admin. Refunds: 15 business days, original method, claims within 7 calendar days. Deposits: segregated custodial account; Indiana 45 calendar days (Ind. Code § 32-31-3-12). Dunning: 15 days restriction / 30 days suspension. Export window: 60 days + 30 days deletion. Breach notice: ≤72 hours. Sub-processor change notice: 30 days. Uptime 99.9%; credits 10%/25%; support Starter 2 bd / Pro 1 bd / Ent 24/7 (Sev-1 1h, Sev-2 4h, Sev-3 1 bd, Sev-4 2 bd). Liability cap: greater of 12-month fees or $100. Law: Delaware; AAA, New Castle County; 30-day arbitration opt-out. Appeals: 14 days. KYC/KYB: Stripe Identity. Payout-hold notice: 5 business days where permitted.