Emergency Contact Information for Tenants
Tentunit Template Library · Version 1.0 · [TEMPLATE — review before use]
Important: This is a general-purpose template provided for convenience under the Tentunit Templates Disclaimer & Jurisdiction Notice. It is not legal advice and is not state-specific unless expressly labeled. Landlord–tenant requirements (notice periods, day counts, service methods, disclosures) vary by jurisdiction and change over time. Verify against current local law — or consult a licensed attorney — before use. Complete every [BRACKETED FIELD] and delete instructions in italics before sending.
Property: [PROPERTY ADDRESS, UNIT #] Effective date: [DATE]
Give this sheet to every tenant at move-in and post a copy in common areas. Keep it to one page when printed.
Life-Threatening Emergencies — Call 911 First
For fire, medical emergencies, crime in progress, or any immediate danger to life, call 911 before calling us. If you smell gas, leave the building immediately, then call the gas company and 911 from outside — do not use light switches, phones, or anything that could spark while inside.
What Counts as a Maintenance Emergency
Call the emergency maintenance line — any hour, any day — for problems that threaten safety or will cause serious property damage if not addressed immediately:
- Flooding, burst pipe, or major water leak you cannot stop at the shut-off valve
- No heat when outside temperatures are below [TEMPERATURE THRESHOLD]°F
- No electricity to the whole unit (after checking your breaker panel and confirming it is not a neighborhood outage)
- Sewage backup into the unit
- Gas smell (after evacuating and calling the gas company and 911)
- Broken exterior door or window lock that leaves the unit unsecured
- Smoke or CO detector alarming with no obvious cause (leave and call 911 first)
Emergency maintenance line: [EMERGENCY PHONE NUMBER] — available 24/7.
What Is a Routine Request (Not an Emergency)
Dripping faucets, running toilets (if not overflowing), appliance issues, pest sightings, light fixtures, noise complaints, lockouts (lockout fee may apply: $[AMOUNT]), and similar items. Submit these through the Tentunit portal at [PORTAL URL] or call the office during business hours. Routine requests are typically handled within [NUMBER] business days.
Utility Emergency Numbers
| Emergency | Provider | Phone |
|---|---|---|
| Gas leak | [GAS COMPANY NAME] | [PHONE] |
| Water main break / no water | [WATER UTILITY NAME] | [PHONE] |
| Power outage / downed line | [ELECTRIC UTILITY NAME] | [PHONE] |
| Poison Control (US) | Poison Help | 1-800-222-1222 |
| Non-emergency police | [LOCAL DEPARTMENT] | [PHONE] |
Property Manager Contacts & Hours
| Contact | Role | Phone | Hours | |
|---|---|---|---|---|
| [MANAGER NAME] | Property Manager | [PHONE] | [EMAIL] | [DAYS/HOURS, E.G., MON–FRI 9–5] |
| [BACKUP NAME] | Backup / Assistant | [PHONE] | [EMAIL] | [DAYS/HOURS] |
| Office | [OFFICE ADDRESS] | [PHONE] | [EMAIL] | [DAYS/HOURS] |
After-Hours Procedure
- If life or safety is at risk, call 911 first.
- For a maintenance emergency, call the emergency line above and clearly state your name, unit, phone number, and the problem. If you reach voicemail, leave that information — the on-call technician is paged automatically.
- Take reasonable steps to limit damage if safe to do so (e.g., turn off the water shut-off valve, flip the breaker).
- Follow up by logging the issue in the Tentunit portal the next business day so it is on record.
Non-emergency calls to the after-hours line may be billed a call-out fee of $[AMOUNT] if a technician is dispatched unnecessarily — when in doubt, call; we would rather you check.
Provided by Tentunit — see the Templates Disclaimer & Jurisdiction Notice at help.tentunit.com/policies/templates-disclaimer.