Automation System Actions Policy · Tentunit Help Center

Version 1.0 (Draft — pending legal review) · Effective Date: July 11, 2026 · Applies to: Tentunit Business

This is a binding policy and forms part of your agreement with Tentunit.

1. Overview & Definitions

Tentunit Business can automate routine property-management tasks — reminders, invoices, late fees, renewal alerts — so you do not have to run them by hand. This section defines the key terms and explains how this Policy fits into your agreement.

1.1 Purpose and Scope

This Automation & System Actions Policy (this “Policy”) governs the automation capabilities of Tentunit Business and allocates responsibility between you and Tentunit for how automations are configured, executed, monitored, and corrected. It forms part of, and is incorporated into, the Platform Terms of Service. Payment execution itself (charging tenants, payouts, chargebacks) is governed by the Payment & Financial Services Terms; this Policy governs the scheduling and triggering layer around those functions.

1.2 Definitions

“Automation” means any Tentunit Business feature that performs an action on a schedule or in response to a triggering condition, without a contemporaneous manual instruction, based on rules you or your Authorized Users have configured or accepted.
“System Action” means any individual action executed by an Automation, such as sending a reminder, generating an invoice, applying a late fee, attempting a scheduled charge, or dispatching a notification.
“Workflow” means a configured sequence of one or more Automations and System Actions, together with its triggers, schedules, amounts, and recipient rules.

1.3 Core Principle

Automations execute your instructions. They do not exercise judgment, verify legal compliance, or replace your obligations as a landlord or property manager under your leases and applicable law.

2. Automated Notifications & Workflows

Tentunit Business ships with a set of standard automations that most landlords use for the monthly rent cycle. This section describes what they do and where their default settings are documented.

2.1 Standard Automations

Subject to your plan, available Automations include:

Rent reminders — scheduled notices to tenants before and after rent due dates;
Invoice generation — automatic creation and delivery of rent and other recurring invoices;
Late-fee application — application of late fees to a tenant ledger after a due date and any configured grace period have passed;
Lease-renewal reminders — alerts to you and, where configured, to tenants ahead of lease expiration dates;
Payout notifications — alerts when payouts are initiated, delayed, or held, consistent with the timelines in the Payment & Financial Services Terms.

2.2 Customer Configuration

Each Workflow operates according to the parameters you configure: amounts, due dates, grace periods, recipients, schedules, and escalation rules. Automations may be enabled, disabled, or adjusted per property, per unit, or per lease, depending on plan and feature availability.

2.3 Documented Defaults

Where Tentunit provides default settings (for example, a default reminder schedule), those defaults are documented in-app at the point of configuration. Defaults are conveniences, not recommendations of legal adequacy; accepting a default is a configuration choice for which you remain responsible under Section 3.

2.4 Changes to Automation Features

Tentunit may modify, add, or retire Automations over time. Where a change materially alters the behavior of a Workflow you have enabled, Tentunit will use commercially reasonable efforts to notify you in advance through the product or by email.

3. Customer Configuration Responsibility

Automations do exactly what they are told — so what they are told matters. You are responsible for configuring them lawfully and consistently with your leases.

3.1 Your Parameters, Your Responsibility

You are solely responsible for the amounts, dates, grace periods, recipients, and other parameters you set in any Workflow, and for keeping them current as leases begin, renew, amend, and end. Tentunit does not review your configurations for accuracy or legal compliance.

3.2 Late Fees Must Be Lawful

Late fees applied through Automations must be authorized by the applicable lease and must comply with applicable law, including state and local caps, mandatory grace periods, and disclosure requirements. Some jurisdictions limit late fees by amount, percentage, or timing; you are responsible for knowing and configuring these limits. Tentunit does not validate that a configured late fee is enforceable in any jurisdiction.

3.3 Automation as Agent of Your Instructions

Each System Action is executed as your instruction. As between you and Tentunit, a System Action performed in accordance with your configuration is deemed an action taken by you. This allocation is consistent with Tentunit’s role as a limited payment collection agent (agent of payee) under the Payment & Financial Services Terms; Tentunit is not a bank or e-money issuer and exercises no discretion over the amounts you instruct it to assess or collect.

3.4 Authorized Users

You are responsible for System Actions resulting from configurations made by your Authorized Users. Manage roles and permissions accordingly, as described in the User Roles & Permissions Policy.

4. Automation Failure Scenarios

No automated system is perfect. This section explains what happens — and who bears which risk — when an Automation does not run as expected.

4.1 Missed Reminders Do Not Waive Rent

Automations are a convenience layered on top of your leases. If a rent reminder, invoice, or other notification fails to send, is delayed, or is not received, the tenant’s underlying rent obligation, and your rights under the lease, are unaffected to the maximum extent permitted by applicable law. Do not configure your leases or legal processes to depend on Tentunit notifications as their sole mechanism of notice.

4.2 Failed Automated Charges

If a scheduled automated charge fails (for example, due to insufficient funds, an expired payment method, a bank rejection, or a processor error), the charge is handled under the retry and failure rules of the Payment & Financial Services Terms, and the amount remains due on the tenant ledger. Tentunit will surface failed-charge status in the product; you are responsible for follow-up collection steps.

4.3 Delivery Is Not Guaranteed

Notifications are delivered through third-party email and SMS providers, as described in the Third-Party Services Policy. Delivery depends on factors outside Tentunit’s control, including carrier filtering, spam classification, invalid or outdated contact details, and recipient device settings. Tentunit does not warrant that any notification will be delivered, displayed, or read.

4.4 Duplicate Sends

Tentunit designs Automations to execute once per trigger, but retries, provider behavior, or configuration overlap can occasionally cause duplicate notifications or, rarely, duplicate ledger entries. Tentunit will correct duplicate ledger entries and duplicate charges promptly once identified; report suspected duplicates to [email protected]. Duplicate notifications alone do not create additional obligations for any party.

4.5 Limitation of Liability

Tentunit’s liability arising out of or relating to Automations and System Actions, including failures, delays, and duplicates, is limited as set out in the Platform Terms of Service, including the cap of the greater of the subscription fees paid in the preceding 12 months or $100, with rent pass-through amounts excluded from that cap as described there. Service-availability commitments and credits are governed exclusively by the Platform Availability, Support & SLA.

5. User Review Responsibility

Automation reduces manual work; it does not remove the need for oversight. You are expected to monitor what your Workflows are doing.

5.1 Review Automation Logs

Tentunit Business provides logs and activity records of System Actions. You should review these logs regularly — and promptly after enabling or changing any Workflow — to confirm that Automations are behaving as intended.

5.2 Verify Before Enforcement

Before taking any enforcement action that relies on an automated event — serving a late-rent notice, assessing a lease violation, initiating eviction proceedings, or reporting to any third party — you must independently verify the underlying facts, including that the late fee was correctly applied, the payment truly failed, and the amounts on the ledger are accurate.

5.3 Monthly Reconciliation

You should reconcile your tenant ledgers and payout records against your own bank and accounting records at least monthly. Billing-error claims relating to Tentunit subscription charges must be raised within 7 calendar days as described in the Subscription & Billing Policy; payment disputes follow the Refund & Dispute Resolution Policy.

6. Override & Correction Rights

You stay in control: every Automation can be paused or overridden, and mistakes can be corrected. This section describes those rights and Tentunit’s corresponding rights to intervene.

6.1 Pause and Override

You may pause, disable, or override any Automation at any time through the product, and may reverse or adjust individual System Actions (for example, waiving an applied late fee) subject to the state of the underlying transaction. Pausing an Automation does not retroactively undo System Actions already executed.

6.2 Correction of Erroneous Automated Charges

If an Automation applies an erroneous charge to a tenant — a duplicate, a miscalculated late fee, or a charge based on incorrect configuration — you can correct the ledger in-product and, where funds were collected, issue a refund. Refunds to tenants are processed to the original payment method within 15 business days, and disputes follow the Refund & Dispute Resolution Policy and, for payment mechanics, the Payment & Financial Services Terms.

6.3 Tentunit Intervention

Tentunit may suspend or disable a specific Automation or Workflow that is malfunctioning, generating abusive or unlawful System Actions, or creating risk to tenants, other customers, or the platform. Tentunit will provide notice before doing so where practicable, and otherwise promptly afterward, and will restore the Automation once the issue is resolved. Enforcement for abusive use follows the Acceptable Use Policy, with appeals within 14 calendar days to [email protected].

6.4 Questions

Questions about this Policy may be directed to [email protected] or [email protected].