Acceptable Use Policy · Tentunit Help Center

Version 1.0 (Draft — pending legal review) · Effective Date: July 11, 2026 · Applies to: Tentunit Business

This is a binding policy and forms part of your agreement with Tentunit.

1. Overview & Application

This policy describes what you may not do on Tentunit Business. It exists to protect tenants, landlords, the payment system, and the platform itself, and it applies to everyone who touches your account.

1.1 Scope

This Acceptable Use Policy (“AUP”) applies to each business customer (“Customer,” “you”) and to every Authorized User acting under the Customer’s account, as those terms are defined in the Business Account Terms. It governs all use of Tentunit Business services, including the web application, APIs, messaging tools, AI-assisted features, and payment functionality. The Customer is responsible for AUP violations committed by its Authorized Users, and all such actions are attributed to the Customer under the Business Account Terms.

1.2 Relationship to Other Documents

This AUP forms part of your agreement with Tentunit and is subordinate to the Order Form, the Platform Terms of Service, and the Business Account Terms in the order of precedence stated in the Business Account Terms. Payment-specific restrictions are supplemented by the Payment & Financial Services Terms; data-handling obligations are supplemented by the Data Processing Addendum.

1.3 Enforcement Framework Incorporated

Violations are handled under the graduated enforcement ladder in Section 7 (warning → content removal → temporary suspension → permanent termination), which is incorporated by reference into the Platform Terms of Service. Tentunit may act immediately, without progressing through earlier steps, in severe cases as described in Section 7.2.

2. Prohibited Uses

The following conduct is never permitted on the platform. These categories are illustrative of the rule that the platform may be used only for lawful, honest property management.

2.1 Illegal Activity

You must not use the services to violate any applicable law or regulation, including landlord-tenant law, consumer protection law, anti-money-laundering law, sanctions administered by OFAC or equivalent EU or UN authorities, or tax law; or to facilitate any criminal activity, including fraud, money laundering, or the rental of property for unlawful purposes.

2.2 Harassment, Hate, and Threats

You must not use platform messaging, notices, listings, or any other feature to harass, threaten, intimidate, or abuse any person; to send content that is hateful or degrading on the basis of any protected characteristic; or to retaliate against tenants for exercising legal rights (for example, reporting habitability issues or asserting fair housing claims).

2.3 Misrepresentation and Fake Listings

You must not misrepresent your identity, authority, business, or relationship to a property; publish listings for properties that do not exist, that you have no right to rent, or whose material terms (price, availability, condition) are knowingly false; or impersonate Tentunit, a tenant, or any third party.

2.4 Discriminatory Advertising and Steering

Consistent with Tentunit’s zero-tolerance standard under the Fair Housing Act and equivalent EU and UK equality laws, you must not publish advertisements that state or imply a preference, limitation, or discrimination based on a protected class; steer applicants toward or away from properties based on protected characteristics; or configure screening, pricing, or availability rules that have that purpose.

2.5 Fee Circumvention and Off-Platform Payment Steering

You must not structure your use of the services to evade platform fees, unit counts, or plan limits, including by splitting a portfolio across duplicate accounts. Where rent collection is configured through the platform, you must not direct tenants to move payments off-platform for the purpose of avoiding fees, record-keeping, or platform protections, and you must not misrepresent the availability or reliability of platform payment options to induce off-platform payment.

3. Data Misuse

Tenant data is entrusted to you for one purpose: managing the tenancy. This section prohibits using platform data for anything else.

3.1 Scraping and Harvesting

You must not scrape, crawl, or bulk-extract data from the services except through documented export features and APIs within your authorized scope, and you must not harvest contact details or personal data of tenants, applicants, or other users beyond what is necessary to manage your own tenancies and applications.

3.2 Purpose Limitation for Tenant Data

You may process Tenant Data obtained through the platform only for legitimate tenancy purposes — application evaluation, lease administration, rent collection, maintenance, and legal compliance — consistent with your instructions under the Data Processing Addendum. Using Tenant Data for unrelated marketing, profiling, or personal purposes is prohibited.

3.3 No Resale of Data

You must not sell, license, rent, or otherwise commercialize Tenant Data or any other data obtained through the services, and you must not disclose it to data brokers or third parties except as required by law or as permitted under your lawful privacy notices and the Data Processing Addendum.

3.4 Unauthorized Background Checks

You must not run background checks, credit checks, or other consumer reports on any person without a permissible purpose and all disclosures and authorizations required by the FCRA and analogous laws, and you must not use platform data to conduct informal “shadow screening” that circumvents those requirements.

3.5 Competing Datasets

You must not use data obtained through the services — including listings, pricing data, tenant records, or platform-generated analytics — to build, train, or enrich a competing product, dataset, or machine-learning model.

4. AI Misuse

Tentunit’s AI features produce assistive drafts that require human review; they do not give legal or financial advice. This section prohibits uses that abuse the AI features or misrepresent their output.

4.1 Prompt Injection and Manipulation

You must not attempt to manipulate, jailbreak, or inject instructions into AI features to bypass safety controls, extract system prompts or other users’ data, or cause the AI to produce output that violates this AUP.

4.2 Discriminatory Screening Criteria

You must not use AI features to generate, refine, or apply tenant screening criteria, scoring rules, or advertising copy that discriminates on the basis of a protected class, or that serves as a proxy for such discrimination. You remain fully responsible under Section 2.4 and applicable law for any screening decision, whether or not AI-assisted.

4.3 Legal Notices Without Human Review

AI features can draft documents such as late-rent notices, lease clauses, and correspondence. All AI outputs are assistive drafts. You must not auto-generate legal notices — including eviction, termination, or deposit-deduction notices — and serve them on tenants without a qualified human reviewing them for accuracy and legal compliance first.

4.4 Misrepresenting AI Output

You must not represent AI-generated content as having been reviewed or approved by an attorney, or as legal or financial advice from Tentunit, when it has not been. You must not remove or falsify provenance indicators the platform attaches to AI-generated content.

5. Payment Abuse

Payment features exist to move rent and related charges between tenants and landlords. This section prohibits using them for anything else. It supplements the Payment & Financial Services Terms.

5.1 Unrelated Money Movement

You must not use rent collection, payout, or refund functionality to move money unrelated to a bona fide tenancy or property management charge — including personal transfers, loans, sale of goods, or any use of the platform as a general money-transmission service.

5.2 Structuring

You must not split, size, or time transactions to evade reporting thresholds, KYB or verification triggers, transaction monitoring, or limits imposed by Tentunit, Stripe, or payment networks.

5.3 Card Testing and Stolen Credentials

You must not use the services to test the validity of payment credentials, process payments with stolen or unauthorized payment instruments, or knowingly accept payment from a person using another’s payment method without authority.

5.4 Surcharging Against Network Rules

You may pass payment costs to tenants only where and as permitted by applicable law and card network rules. Surcharges that exceed permitted amounts, are undisclosed, or are applied in prohibited jurisdictions or to prohibited payment types are not allowed.

5.5 Collusive Transactions

You must not process collusive, fictitious, or self-dealing transactions — including “renting” to yourself or related parties to create artificial payment volume, launder funds, manufacture chargeback outcomes, or fabricate rental history.

6. System Interference

You must not damage, probe, or overload the platform. This section protects the service’s security and availability for all customers.

6.1 Unauthorized Access

You must not access or attempt to access accounts, data, or systems you are not authorized to use; probe, scan, or test the vulnerability of the services without Tentunit’s prior written consent; or bypass authentication or authorization controls. Suspected vulnerabilities should be reported to [email protected].

6.2 Load Abuse and Rate-Limit Evasion

You must not impose unreasonable load on the services, flood APIs or endpoints, or evade rate limits, quotas, or throttling — including by rotating credentials, IP addresses, or API keys.

6.3 Malware and Harmful Code

You must not upload, transmit, or distribute malware, ransomware, or any other harmful code through the services, including in attachments, listing content, or messages to tenants.

6.4 Reverse Engineering

You must not reverse engineer, decompile, or disassemble the services or attempt to derive source code or underlying models, except to the extent such restriction is prohibited by applicable law (including applicable EU and UK interoperability rights), and then only to that extent.

Authorized User credentials are individual and non-transferable. Sharing logins, pooling seats, or providing platform access to persons who are not Authorized Users violates this AUP and the Business Account Terms.

7. Enforcement Actions

We enforce this policy proportionately: minor issues get a warning; serious or repeated ones can end the relationship. This section describes the ladder, the exceptions, and how to appeal.

7.1 Graduated Enforcement Ladder

Except as provided in Section 7.2, Tentunit applies enforcement in escalating steps proportionate to the severity, frequency, and impact of the violation:

Warning — written notice identifying the violation and required remediation;
Content removal — removal or disabling of offending listings, messages, notices, or configurations;
Temporary suspension — suspension of the Account or specific features until the violation is remediated;
Permanent termination — closure of the Account in accordance with the Platform Terms of Service.

Where practicable, notices will describe the violation, the action taken, and how to appeal.

7.2 Immediate Action for Severe Cases

Tentunit may suspend or terminate immediately, without progressing through the ladder, where a violation involves illegal activity, fraud, discrimination against protected classes, threats to any person’s safety, sanctions exposure, security compromise, or material risk to tenants, other customers, Stripe, payment networks, or the platform. Where the law or a payment network requires action, we will comply even if that shortens or eliminates notice.

7.3 Payouts and Funds on Suspension or Termination

Handling of in-flight payments, payout holds, reserves, and final disbursements upon suspension or termination is governed by the Payment & Financial Services Terms, including payout-hold notification within 5 business days where legally permitted. Chargeback liabilities that survive termination are handled under the Chargeback & Dispute Handling Policy.

7.4 Appeals

You may appeal any enforcement action within 14 calendar days of the notice by emailing [email protected] with the Account name, the notice reference, and the grounds for appeal, including any supporting evidence. Appeals are reviewed by personnel not involved in the original decision, and we will respond with a reasoned outcome. Enforcement generally remains in effect during review unless we determine otherwise.

7.5 Law-Enforcement Referral and Cooperation

Tentunit may report suspected unlawful activity — including fraud, money laundering, threats of harm, and fair-housing violations — to law enforcement, regulators, or payment networks, and may cooperate with resulting investigations, including by preserving and disclosing records as required by law and consistent with the Data Processing Addendum.

7.6 Reporting Violations

Suspected AUP violations may be reported to [email protected]; security issues to [email protected]. We investigate good-faith reports and do not retaliate against reporters.