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Tentunit Business — KYC & Identity Verification Policy

🏦 Business — Payments8 min read

Version 1.0 (Draft — pending legal review) · Effective Date: July 11, 2026 · Applies to: Tentunit Business

This page is informational. It explains, but does not override, the Payments & Rent Collection Terms, which control.

1. Overview & Definitions

This page explains why Tentunit Business asks landlords and property managers to verify who they are, what information is collected, and what happens if verification cannot be completed. The binding obligations live in Section 4 (Onboarding & Verification) of the Payments & Rent Collection Terms; this page is a plain-language companion to them.

1.1 Purpose of This Policy

Tentunit, Inc. (“Tentunit,” “we,” “us”) operates Tentunit Business, a rent collection and property management platform for landlords and property managers in the US, EU, and UK. Because the platform moves real money, we and our payment processor, Stripe, are required to know who is sending and receiving those funds. This policy describes that verification program in practical terms so you can prepare the right documents and complete onboarding quickly.

1.2 Key Definitions

  • “KYC” (Know Your Customer) means the identity verification of an individual — for example, a sole-proprietor landlord or the person representing a company.
  • “KYB” (Know Your Business) means the verification of a legal entity, including its registration, tax identifiers, and ownership structure.
  • “Beneficial Owner” means any individual who directly or indirectly owns 25% or more of a legal entity, or who otherwise exercises significant control over it.
  • “Authorized Representative” means the individual who completes onboarding on behalf of an entity and who represents that they have authority to bind it.
  • “Connected Account” means the Stripe Connect account created for you and associated with your Tentunit Business account, as defined in the Payments & Rent Collection Terms.
  • “Stripe Identity” means Stripe’s identity verification product used during onboarding, including document capture and biometric selfie matching.

1.3 Relationship to Other Documents

Verification requirements are binding under Section 4 of the Payments & Rent Collection Terms and the Stripe Terms that flow down through your Connected Account. Verification data handling is governed by the Tentunit Privacy Policy and, where applicable, the Tentunit Data Processing Addendum (DPA). Related topics are covered in the AML & Fraud Prevention Policy and the Payout & Settlement Policy. Where this page appears to conflict with those documents, the binding documents control.

2. Why Verification Is Required

Verification is not optional paperwork — it is a legal precondition to moving money on your behalf, and it is one of the main ways we keep fraudulent actors off a platform that tenants trust with their rent.

2.1 Anti-Money-Laundering Law

In the United States, the Bank Secrecy Act (“BSA”) and related anti-money-laundering (“AML”) regulations require financial institutions and their partners to identify customers, understand the nature of their business, and monitor for suspicious activity. Comparable regimes apply in the EU (the Anti-Money-Laundering Directives) and the UK (the Money Laundering Regulations). Because rent collection involves recurring transfers of significant sums, these obligations apply to Tentunit Business and are implemented through the onboarding checks described in this policy.

2.2 Sanctions Screening

U.S. OFAC sanctions and the EU and UN sanctions regimes prohibit providing financial services to listed persons, entities, and jurisdictions. Verification is how we and Stripe confirm that account holders, beneficial owners, and payout recipients are not on an applicable sanctions list. Screening happens at onboarding and continues afterward, as described in Section 6 and in the AML & Fraud Prevention Policy.

2.3 Card Network and Processor Rules

The card networks (Visa, Mastercard, American Express, Discover) and Stripe’s own onboarding rules require that merchants accepting card payments be identified and vetted before processing. In the EU and UK, the revised Payment Services Directive (“PSD2”) and equivalent UK rules add further customer due diligence and Strong Customer Authentication requirements. These rules apply to Tentunit as a platform and flow down to you through the Stripe Terms referenced in Section 3.4 of the Payments & Rent Collection Terms.

2.4 Trust and Safety Rationale

Beyond legal compulsion, verification protects everyone on the platform. Tenants deserve confidence that the recipient is a real landlord with a genuine claim to the property’s rent, not an impersonator running a listing scam. Verification also protects you: a verified Connected Account is harder to hijack, and verified payout details ensure your rent lands in your bank account and no one else’s.

3. Data Requested

What we ask for depends on whether you onboard as an individual or as a business entity. Preparing these items in advance is the single best way to speed up onboarding.

3.1 Individuals

If you onboard as an individual landlord (including a sole proprietor), verification via Stripe Identity may request:

  • A government-issued photo ID (passport, driver’s license, or national identity card);
  • A selfie or biometric capture, matched against your ID document by Stripe Identity;
  • Your date of birth;
  • Your residential address; and
  • Applicable tax identifiers (for example, an SSN or ITIN in the U.S.), together with the tax forms described in Section 4.4 of the Payments & Rent Collection Terms.

3.2 Businesses

If you onboard as a company, partnership, trust, or other legal entity, verification may request:

  • Entity registration documents (formation certificate, articles, or an equivalent extract from a company register);
  • A tax identifier such as an EIN (U.S.) or VAT number (EU/UK);
  • Identification of all Beneficial Owners holding 25% or more of the entity, each of whom may need to complete individual verification under Section 3.1;
  • Identification of an Authorized Representative who completes onboarding and attests to their authority; and
  • The entity’s registered address and, where different, its principal place of business.

3.3 Bank Account Details

To receive payouts, you must link an external bank account in the name of the verified individual or entity. Bank details are verified as part of onboarding, and changing your linked account later may trigger re-verification and a temporary payout delay, as described in Section 7.3 of the Payments & Rent Collection Terms.

3.4 Accuracy and Updates

You are responsible for the accuracy of everything you submit and must promptly update information that changes — a new address, a change in beneficial ownership, an expired ID. Submitting false or misleading verification information can result in suspension or termination under the Payments & Rent Collection Terms and the Business Terms of Service.

4. Stripe’s Role

Verification is performed by Stripe, not by Tentunit staff reviewing your documents by hand. Understanding this division of labor explains both where your documents go and why Tentunit sometimes cannot see them.

4.1 Verification via Stripe Identity and Stripe Connect

Identity and business verification is performed through Stripe Identity and the Stripe Connect onboarding flow, and must be completed before your first payout. Depending on your region, the verifying entity is Stripe, Inc. (US), Stripe Payments Europe, Ltd. (authorized by the Central Bank of Ireland), or Stripe Payments UK, Ltd. (regulated by the Financial Conduct Authority). Document checks, biometric matching, database lookups, and sanctions screening are executed within Stripe’s systems under Stripe’s regulatory obligations.

4.2 What Tentunit Sees

In most cases, Tentunit receives the status of your verification — for example, verified, pending, or requiring additional documents — rather than the raw documents themselves. Where applicable, your ID images and biometric data stay within Stripe’s environment. Tentunit uses status signals to gate features (such as payouts), to surface remediation prompts in your dashboard, and to meet its own compliance obligations.

4.3 Data Handling

Stripe processes certain verification data as an independent controller under its own privacy policy, as described in Section 18 of the Payments & Rent Collection Terms. Tentunit’s handling of personal data — including what we retain, for how long, and your rights — is described in the Tentunit Privacy Policy and, for data we process on your behalf, the Tentunit Data Processing Addendum (DPA). For privacy questions, contact [email protected].

4.4 No Outcome Guarantee

Neither Tentunit nor Stripe guarantees that verification will succeed for any particular applicant. Outcomes depend on document quality, database matches, sanctions screening, and Stripe’s risk assessment, and some outcomes are mandated by law rather than discretion.

5. Verification Failure Outcomes

If verification cannot be completed, some features stay off until it is. This section explains what is limited, what you can do about it, and what we cannot offer.

5.1 Feature Limits and Payout Blocks

Until verification is complete, your account operates with limits. Most importantly, no payouts are made before verification succeeds: funds collected from tenants remain held pending completion of KYC/KYB, consistent with Section 4.5 of the Payments & Rent Collection Terms. Where legally permitted, we will notify you of a compliance-related hold within 5 business days. Other payment features may also be restricted or declined while verification is outstanding.

5.2 Retry and Remediation

Most verification failures are fixable: blurry document photos, expired IDs, name or address mismatches, and missing beneficial-owner details are the common causes. Your dashboard will surface what is missing where we are permitted to tell you, and you can resubmit corrected documents through the Stripe onboarding flow. Support at [email protected] can help, though neither Tentunit nor Stripe can waive a legally required check.

5.3 Appeals

If you believe a verification decision or a resulting account restriction is wrong, you may appeal within 14 calendar days to [email protected], consistent with the enforcement and appeals process in the Business Terms of Service. Note that some decisions originate with Stripe or are compelled by law or sanctions obligations; in those cases our ability to reverse the outcome may be limited, but we will explain the remediation path where we are permitted to do so.

5.4 No Compensation

Tentunit does not provide compensation, credits, or interest for delays, feature limits, or payout holds arising from incomplete or failed verification. Timely, accurate submission of verification materials is your responsibility, and verification-related delays are excluded from any service level commitments applicable to your subscription.

6. Ongoing Monitoring

Verification is not a one-time event. Regulators expect due diligence to stay current, so certain events will prompt us or Stripe to ask you to re-verify.

6.1 Re-Verification Triggers

You may be asked to re-verify, or to provide additional information, when:

  • Your payment volume crosses thresholds set by Stripe, card networks, or applicable regulation;
  • Risk signals arise, such as unusual transaction patterns, elevated disputes, or inconsistencies between your account activity and your stated business;
  • A submitted document expires (for example, a passport or ID card used at onboarding);
  • Regulatory or sanctions-list changes require refreshed screening or additional due diligence; or
  • Your ownership, control, or bank details change.

6.2 Enhanced Due Diligence

Higher-risk situations — unusual volumes, high-risk jurisdictions, or inconsistencies in submitted information — may trigger enhanced due diligence under Section 4.2 of the Payments & Rent Collection Terms, including requests for proof of ownership or management authority and source-of-funds information. Respond promptly: failure to respond within the time reasonably specified may result in payout holds, suspension, or Connected Account closure.

6.3 Where to Get Help

For onboarding and verification questions, contact [email protected]. For privacy questions about verification data, contact [email protected]. For the binding terms behind this page, see the Payments & Rent Collection Terms; for related programs, see the AML & Fraud Prevention Policy and the Payout & Settlement Policy.

Tentunit, Inc. · Delaware, USA