Tentunit Business — Subscription & Billing Policy

Version 1.1 (Draft — pending legal review) · Effective Date: July 11, 2026 · Applies to: Tentunit Business (all plans)

1. Overview, Scope, and Definitions

This section explains what this policy covers, how it relates to your other agreements with Tentunit, and defines the key terms used throughout. In short: this document governs how you are charged for your Tentunit Business software subscription — not the movement of rent money, which is covered separately.

1.1 Purpose and Scope

This Subscription & Billing Policy (this “Policy”) describes how subscriptions to Tentunit Business — our rent collection and property management software (the “Service”) — are priced, billed, invoiced, changed, suspended, and cancelled. It applies to all plans, except where a signed Enterprise order form provides otherwise (see Section 13).

1.2 Relationship to Other Agreements

This Policy supplements, and is incorporated into, the Tentunit Business Terms of Service; capitalized terms not defined here have the meanings given there. Fees and mechanics relating to rent collection — payment processing fees, chargeback fees, payout schedules — are governed exclusively by the Tentunit Business Payments & Rent Collection Terms and are separate from the subscription fees described here. On subscription billing matters, this Policy controls over the Terms of Service; for Enterprise customers, a signed Order Form controls over both (Section 13).

1.3 Definitions

For purposes of this Policy:

• “Billing Date” means the calendar day of the month on which your paid subscription began (for example, if you first subscribed on the 12th, your Billing Date is the 12th of each month). Where a month does not contain that calendar day, the Billing Date falls on the last day of that month.
• “Billing Cycle” means the monthly period beginning on a Billing Date and ending on the day before the next Billing Date.
• “Active Unit” means any rental unit with an active listing, lease, or tenant record in your account, as determined under Section 3.2.
• “Order Form” means a mutually executed ordering document between you and Tentunit that references this Policy or the Terms of Service and sets out plan, pricing, invoicing, and any negotiated terms (typically used for Enterprise plans).

2. Plans and Pricing

Tentunit Business is offered in three plans, priced as set out below. This section describes what each plan costs and what your subscription fee does — and does not — cover.

2.1 Available Plans

All prices are stated in U.S. dollars and are exclusive of applicable taxes (see Section 11). Professional plan pricing consists of a base platform fee of $59/month plus a per-unit fee of $1 per unit per month, subject to a minimum of 5 units; the per-unit component is calculated as described in Section 3.

2.2 What Subscription Fees Do Not Cover

Subscription fees are separate from transaction fees. Payment processing fees, chargeback fees, and other charges arising from rent collection or payouts are governed by the Tentunit Business Payments & Rent Collection Terms; payment of your subscription fee does not waive, offset, or prepay any transaction-related fee.

2.3 Annual Plans

Tentunit does not currently offer annual or multi-year prepaid subscription plans; all plans are billed monthly as described in Section 3. If annual billing is introduced, it will be announced under Section 12 and documented in an updated Policy; no annual commitment will be applied to your account without your affirmative election.

2.4 Transition from Free Trial

If your account began with a free trial, the conversion to a paid subscription — including the timing of your first charge and your initial unit count — is governed by the Tentunit Business Free Trial Terms. From your first paid Billing Date onward, this Policy applies in full.

3. Billing Cycle and Active Unit Counting

You are billed monthly in advance, and your Professional per-unit charge is based on a snapshot of your Active Units taken on each Billing Date. This section explains exactly when you are charged and how units are counted.

3.1 Monthly Billing in Advance

Subscriptions are billed monthly in advance on your Billing Date; each invoice covers the Billing Cycle beginning on that date. Your first paid invoice is issued on the day your paid subscription starts (for trial conversions, the conversion date in the Free Trial Terms), and that day becomes your recurring Billing Date.

3.2 Determining Your Active Unit Count

Per-unit charges on the Professional plan are calculated from your Active Unit count as measured on the Billing Date. A unit is an Active Unit if, at the moment of measurement, it has any of the following in your account:

• an active listing (published or advertising availability, even if the unit is currently vacant);
• an active lease (a lease record with a term that has not ended and has not been terminated); or
• an active tenant record (a current tenant associated with the unit, including tenants in month-to-month holdover status).

Units and properties that you have archived, and units with no active listing, lease, or tenant record, do not count as Active Units. Archiving takes effect immediately for counting purposes but affects billing only as of the next measurement (Section 3.4).

3.3 Illustrative Examples

• A vacant unit with an active listing counts as an Active Unit — you are marketing it through the Service.
• A unit in an archived property does not count as an Active Unit, even if historical lease records remain viewable.
• A unit whose lease ended and whose tenant record was closed, with no new listing published, does not count.
• A unit with both an active lease and an active listing counts once — Active Units are never double-counted.

3.4 Mid-Cycle Changes to Unit Count

Because the Active Unit count is a point-in-time snapshot taken on the Billing Date:

• Units added mid-cycle are not charged for the current Billing Cycle; they are included in the count at the next Billing Date and charged on the next invoice.
• Units removed or archived mid-cycle are not credited or refunded for the current Billing Cycle; the reduced count applies from the next Billing Date.

This snapshot approach means your invoice never changes mid-cycle due to unit fluctuations. Plan changes (as opposed to unit-count changes) are handled under Section 7.

4. Invoices, Payment Methods, and Payment Authorization

This section describes what appears on your invoice, how it is delivered, which payment methods we accept, and the authorization you give us to charge your stored payment method.

4.1 Invoice Contents and Delivery

Each invoice shows, at minimum: the invoice number and issue date; the Billing Cycle covered; your plan and base fee; for Professional, your Active Unit count on the Billing Date and resulting per-unit charges; any prorated upgrade charges (Section 7.1); applicable taxes (Section 11); and the total charged or due. Invoices are delivered electronically to your account email address and are available for download in your account (Settings → Subscription → Invoices). Keep your account email current; an invoice is deemed delivered when sent to that address.

4.2 Accepted Payment Methods

We accept major credit and debit cards, ACH debit (US), and SEPA Direct Debit (EU), processed by Stripe. Tentunit does not store full payment credentials on its own systems; payment details are tokenized and held by our payment processor. We may add or discontinue accepted payment methods with notice.

4.3 Card-on-File Authorization

By providing a payment method and subscribing, you authorize Tentunit (through its payment processor) to charge that payment method on a recurring basis for: (a) subscription fees on each Billing Date; (b) prorated upgrade charges under Section 7.1; and (c) applicable taxes. This authorization remains in effect until your subscription is cancelled and all outstanding amounts are paid. For ACH and SEPA payments, you additionally authorize the recurring debit mandate presented at setup. Revoking authorization without providing an alternative payment method does not relieve you of amounts already owed.

4.4 Updating Payment Methods and Account Updater Services

You may update, replace, or remove payment methods at any time in Settings → Subscription → Payment Methods. To reduce involuntary interruptions, our payment processor may use card account updater services provided by card networks to automatically receive updated card numbers or expiration dates when your issuer replaces a card; by keeping a card on file, you consent to this updating. You must maintain at least one valid payment method while you have an active subscription or outstanding balance.

5. Failed Payments, Dunning, and Suspension

If a subscription charge fails, we retry it and notify you before restricting anything — and even if features are restricted, rent collection for your tenants is never interrupted. This section sets out the full sequence.

5.1 Dunning Sequence

If a subscription payment fails, the following sequence applies:

1. Immediate notice. We email your account email address identifying the failed charge and the amount due.
2. Automatic retries. We retry the payment method over the following days, with an email notice for each failed attempt. You may resolve the failure at any time by updating your payment method (Section 4.4) or paying the open invoice from your account.
3. Escalating reminders. Before any restriction, we send reminders stating the past-due amount and the dates on which restriction and suspension will occur.

5.2 Feature Restriction at 15 Days Past Due

If the invoice remains unpaid 15 days past due, account features are restricted: you cannot create new listings, leases, or reports. Existing data remains accessible. Rent collection and payout of rent already collected are not interrupted by feature restriction — your tenants can continue paying, and funds continue to flow on the standard payout schedule under the Payments & Rent Collection Terms.

5.3 Suspension at 30 Days Past Due

If the invoice remains unpaid 30 days past due, the subscription is suspended. During suspension, access to the Service is limited as shown in Section 5.5, and tenant payment history and account data are retained in accordance with Section 10.

5.4 Reactivation

Reactivating a suspended account requires payment of the full outstanding balance. Upon payment, restrictions are lifted and your existing Billing Date resumes. If a suspended account is later cancelled or terminated, Section 10 governs your data.

5.5 Effects of Suspension vs. Termination

6. Disputed Invoices

If you believe an invoice is wrong, tell us quickly and we will investigate — but you must still pay the portions you do not dispute. This section explains the procedure.

6.1 How to Dispute an Invoice

If you believe any invoice or charge is incorrect, notify us at [email protected] within 7 calendar days of the charge, identifying the invoice or transaction ID and the specific amounts and reasons in dispute. We will investigate in good faith and respond with our determination. Charges not disputed within that window are deemed accepted, except where applicable law provides a longer mandatory period. Refunds for confirmed billing errors are processed under Section 9.2.

6.2 Undisputed Amounts Remain Payable

A good-faith dispute suspends collection only for the disputed portion of an invoice. All undisputed portions remain due and payable on their original terms, and the dunning sequence in Section 5 continues to apply to them. Initiating a card network chargeback without first disputing the charge with us under Section 6.1 may result in account restriction pending resolution.

7. Upgrades and Downgrades

Upgrades take effect immediately with a prorated charge; downgrades take effect at the next cycle with no credit. This section sets out the mechanics and eligibility rules.

7.1 Upgrades

Upgrades — moving from Starter to Professional, or adding units on Professional via a plan change — take effect immediately. The price difference for the remainder of the current Billing Cycle is prorated on a daily basis and charged on your next invoice, itemized as a separate line. Your Billing Date does not change on upgrade.

7.2 Downgrades

Downgrades take effect at the start of the next Billing Cycle. You retain your current plan’s features until then. No credit or refund is issued for the unused portion of the current cycle. A scheduled downgrade may be reversed at any time before it takes effect from Settings → Subscription.

7.3 Downgrade Eligibility

Downgrading to Starter requires an Active Unit count of 4 or fewer and a single property at the time the downgrade takes effect. If your account exceeds either limit on the effective date, the downgrade will not be applied and you will be notified; you may archive units or properties (Section 3.2) and re-request the downgrade for a subsequent cycle.

8. Cancellation

You can cancel whenever you like, with no cancellation fee, and you keep full access through the end of the cycle you already paid for.

8.1 How to Cancel

You may cancel at any time from Settings → Subscription or by emailing [email protected] from your account email address. We may confirm your identity before processing an emailed cancellation.

8.2 Effect of Cancellation

Cancellation takes effect at the end of the current Billing Cycle. You retain full access to your plan’s features until that date, and no further subscription fees are charged after it. We do not charge cancellation fees. No refund is issued for the remainder of the cycle in which you cancel, subject to Section 9.

8.3 Rent Payouts After Cancellation

Rent already collected on behalf of your tenants is unaffected by cancellation and is paid out normally after cancellation on the standard payout schedule under the Payments & Rent Collection Terms.

9. Refunds

Subscription fees are generally non-refundable once a cycle begins, but billing errors are always corrected and certain consumer withdrawal rights are preserved.

9.1 General Rule

Subscription fees are non-refundable once a Billing Cycle has started, consistent with Tentunit’s platform-wide refund policy, except where a refund is required by applicable law or expressly provided in this Section 9.

9.2 Billing Errors and Duplicate Charges

Duplicate charges and billing errors are always corrected. Contact [email protected] within 7 calendar days of the charge (see Section 6.1) with your invoice or transaction ID. If we confirm the error, the approved refund is returned to the original payment method within 15 business days of approval. Where the original payment method is closed or unavailable, we will work with you on a lawful alternative.

9.3 EU/UK Consumer Withdrawal Rights

EU/UK sole traders who qualify as consumers under local law retain any mandatory 14-day withdrawal rights. If you cancel within 14 days of first subscribing and have not materially used the Service, contact [email protected] for a refund. This carve-out does not extend to customers acting in the course of a business who do not qualify as consumers under applicable law.

10. Data After Cancellation or Suspension

Your data is not deleted the moment your subscription ends — you get a read-only export window first. This section explains the lifecycle.

10.1 Read-Only Access and Export Window

After cancellation or suspension, your account enters read-only mode. You may view and export your data for 60 calendar days following the effective date of cancellation (or the start of suspension, if the account is not reactivated), using the export tools in your account or by requesting an export at [email protected].

10.2 Deletion and Legal Retention

After the 60-day export window, your data is deleted in line with our Privacy Policy and Data Processing Addendum. Records we are legally required to retain — for example, transaction and tax records, and records required under anti-money-laundering rules — are kept for the legally required period and then deleted or anonymized.

11. Currency and Taxes

All fees are in U.S. dollars and quoted exclusive of tax; what tax you actually pay depends on where you are and your tax status.

11.1 Currency

All subscription fees are denominated, invoiced, and charged in U.S. dollars. If your payment method settles in another currency, your bank or card issuer determines the exchange rate and any conversion fees; Tentunit does not control or reimburse those amounts.

11.2 Taxes Generally

Prices are exclusive of applicable taxes (sales tax, VAT, or GST), which are added to your invoice where required by law based on your billing address and tax status. You are responsible for providing accurate billing and tax information and for any taxes on your subscription other than taxes on Tentunit’s income.

11.3 EU VAT Reverse Charge

For EU business customers who provide a valid VAT identification number, VAT is not charged and the reverse charge mechanism applies: you self-account for VAT in your member state, and your invoice is annotated accordingly. If your VAT ID is missing, invalid, or cannot be verified, VAT is charged at the applicable rate until a valid VAT ID is provided.

11.4 Tax Exemption Certificates

If you are exempt from sales tax or a similar tax, submit a valid tax exemption certificate to [email protected]. Exemptions are applied prospectively from the Billing Date after we validate the certificate. You are responsible for keeping certificates current; expired certificates result in tax being charged until a renewed certificate is validated.

12. Price Changes

We will not change your price without warning. This section explains the notice you will receive and your options.

12.1 Notice and Effectiveness

We may change subscription prices with at least 30 days’ written notice by email to your account email address. Price changes take effect at your next Billing Cycle after the notice period — never mid-cycle.

12.2 Your Options

If you do not accept a price change, you may cancel under Section 8 before it takes effect; you will not be charged the new price. Continuing into the first Billing Cycle at the new price constitutes acceptance. Enterprise pricing committed in an Order Form is unaffected by generally announced changes during the Order Form term.

13. Enterprise Agreements and Invoicing

Enterprise customers are billed per their negotiated Order Form, which takes precedence over this Policy where the two conflict.

13.1 Order Form Precedence

Enterprise customers are billed per their signed Order Form, which controls over this Policy where they conflict — including custom pricing, custom SLAs, and negotiated commercial terms. Where the Order Form is silent, this Policy applies.

13.2 Enterprise Invoicing Terms

Enterprise invoicing mechanics — including invoice-based payment (rather than card-on-file), payment terms such as net-30, and purchase order references — are as set out in the applicable Order Form. The automatic charging (Section 4.3) and dunning (Section 5) provisions apply to Enterprise customers only to the extent the Order Form does not provide alternative payment and remedy terms.

14. Contact

Questions about billing, invoices, refunds, or this Policy: [email protected]. Include your account email and invoice number. Disputes and billing-error claims are subject to the timelines in Sections 6 and 9.