Tentunit Business — Terms of Service

Version 1.1 (Draft — pending legal review) · Effective Date: July 11, 2026 · Applies to: Tentunit Business

1. Agreement and Parties

This section explains who is entering into this contract, what documents form part of it, and what you promise about your authority to accept it.

1.1 The Parties

These Terms of Service (together with the documents incorporated by reference, the “Agreement” or the “Terms”) are a binding agreement between Tentunit, Inc., a Delaware corporation (“Tentunit,” “we,” “us,” or “our”), and the business or professional that registers for, accesses, or uses Tentunit Business (the “Customer,” “you,” or “your”). You accept this Agreement by clicking to accept, executing an Order Form referencing these Terms, or using the Service, whichever occurs first.

1.2 Business Use Only

Tentunit Business is a business-to-business service offered exclusively for commercial use in connection with the management of rental properties. By creating an account, you represent that you are at least 18 years old and that you use the Service for business or professional purposes and not as a consumer.

1.3 Authority to Bind

If you register on behalf of a company, partnership, trust, or other legal entity, you represent and warrant that you have authority to bind that entity to this Agreement, in which case “Customer” refers to that entity. If you lack such authority, you must not accept these Terms or use the Service.

1.4 Incorporated Documents

This Agreement incorporates by reference, as each may be updated from time to time in accordance with Section 18: our Subscription & Billing Policy, Free Trial Terms, Business Payments & Rent Collection Terms (the “Payments Terms”), Data Processing Addendum (“DPA”), Privacy Policy and its Business Supplement, and Acceptable Use / Community Standards (collectively, the “Policies”). Enterprise Order Forms are addressed in Section 19.6.

2. Definitions

This section defines the capitalized terms used throughout the Agreement. Terms defined elsewhere have the meanings given where defined.

• “Agreement” means these Terms of Service together with the Policies, the DPA, and any Order Form executed by the parties, each as amended in accordance with its terms.
• “Authorized User” means an individual employee, contractor, or agent of Customer authorized by Customer to use the Service under Customer’s account within the limits of Customer’s Plan.
• “Customer” means the business or professional entity or individual identified in Section 1.1 that has entered into this Agreement with Tentunit.
• “Customer Data” means all data, content, and materials that Customer or its Authorized Users submit to or generate within the Service, including listings, unit details, lease, maintenance, and financial records, and communications, and including Tenant Data.
• “Tenant Data” means personal data relating to tenants, applicants, guarantors, or other individuals connected with Customer’s properties that is processed through the Service on Customer’s behalf. Tenant Data is a subset of Customer Data.
• “Order Form” means a mutually executed ordering document (including an online order referencing these Terms) specifying the Service, Plan, fees, Subscription Term, and any negotiated terms.
• “Plan” means the subscription tier selected by Customer (Starter, Professional, or Enterprise), including its features, limits, and pricing as described in Section 5 and any Order Form.
• “Service” means Tentunit Business, the hosted property management software platform made available by Tentunit, including its web and mobile interfaces, APIs, documentation, and related support.
• “Subscription Term” means the period during which Customer is subscribed to a Plan, including the initial term and each renewal, as set out in the Subscription & Billing Policy or the applicable Order Form.
• “Unit” means a single residential rental unit managed through the Service and counted toward Plan limits and per-unit pricing.
• “Stripe Connected Account” means the account established with the applicable Stripe entity in Customer’s name through the Service’s onboarding flow, through which rent collection, payouts, and related payment services are provided under Stripe’s agreements and the Payments Terms.
• “Policies” means the documents incorporated by reference in Section 1.4, as updated from time to time.

3. The Service

This section describes what Tentunit Business is — and, just as importantly, what it is not.

3.1 Description of the Service

Tentunit Business is property management software for landlords and property managers. Depending on your Plan, the Service includes tools for managing Units and listings, communicating with tenants, tracking leases and maintenance, collecting rent, and reporting. Tentunit will provide the Service with commercially reasonable skill and care, subject to maintenance windows and the other terms of this Agreement.

3.2 What Tentunit Is Not

It is equally important to be clear about what Tentunit is not:

• Tentunit is not a party to any lease. Tenancy relationships exist solely between you and your tenants. We do not review, endorse, or guarantee any lease.
• Tentunit is not a real estate broker or agent and does not negotiate rentals or represent either party in a transaction.
• Tentunit is not a bank. Payment processing is performed by Stripe as described in Section 6; where Tentunit facilitates rent collection, it acts solely as your limited payment collection agent.
• Tentunit does not guarantee tenants, occupancy, or rental income. The Service is a software tool; business outcomes depend on you and your market.

3.3 Modifications to the Service

Tentunit continuously develops the Service and may add, modify, or discontinue features. We will not materially degrade the core functionality of your Plan during a paid Subscription Term without notice as described in Section 18.

3.4 Beta Features

Optional beta, preview, or early-access features may be modified or withdrawn at any time, are excluded from any support commitments, and are provided “as is” notwithstanding anything else in this Agreement.

4. Accounts, Registration, and Security

This section covers account creation and verification, your duty to secure credentials, and your responsibility for the people you allow into your account.

4.1 Registration and Accuracy

You must provide accurate, current, and complete account information and keep it up to date. We may suspend or refuse service where account information is inaccurate or we cannot verify your identity or business.

4.2 KYB/KYC Verification

To enable rent collection and payouts, you must complete identity and business verification (KYC/KYB) through Stripe Identity and Stripe’s onboarding flows, including establishment of your Stripe Connected Account. You authorize us and Stripe to collect, verify, and retain the information required by law and Stripe’s compliance obligations, and to request updated information from time to time. Payment features remain unavailable until verification is complete and may be restricted if verification lapses.

4.3 Account Security and Credentials

You are responsible for maintaining the confidentiality of all credentials, API keys, and authentication tokens associated with your account, and for all activity that occurs under them. You must use commercially reasonable measures to protect credentials (including any multi-factor authentication we make available), must not share individual credentials among multiple people, and must notify us promptly at [email protected] of any suspected compromise or unauthorized access. Tentunit is not liable for losses from unauthorized use of your account occurring before we receive such notice, except to the extent caused by Tentunit’s breach of this Agreement.

4.4 Authorized Users and Seats

You may grant access to your employees, contractors, and agents as Authorized Users within your Plan’s limits. Each seat is for a single named individual and may be reassigned only when that individual no longer requires access. You are fully responsible for each Authorized User’s compliance with this Agreement, for all activity under your account, and for promptly deactivating Authorized Users who leave your organization. A breach by an Authorized User is a breach by you.

5. Subscriptions, Plans, and Fees

This section sets out the available Plans and how pricing and billing work. Detailed billing mechanics are in the Subscription & Billing Policy.

5.1 Plans

Tentunit Business is offered in three Plans:

• Starter — $49/month. Up to 4 units on a single property.
• Professional — $59/month + $1 per unit per month. Minimum 5 units; priority support; 14-day free trial.
• Enterprise — custom pricing. ERP/API integrations, white-label options, custom SLA, and 24/7 premium support, as set out in your Order Form.

You agree not to circumvent Plan limits, including by splitting properties across accounts to avoid per-unit fees.

5.2 Billing

Fees, billing cycles, payment methods, taxes, upgrades, downgrades, refunds, and proration are governed by our Subscription & Billing Policy. Free trials, including the 14-day Professional trial, are governed by our Free Trial Terms. Unless otherwise stated there or in an Order Form, fees are payable in advance and are non-refundable except as expressly provided or required by law.

5.3 Price Changes

We may change subscription prices with at least 30 days’ notice by email, effective at the start of your next billing cycle after the notice period. If you do not agree, you may cancel under Section 16.2 before the change takes effect; continued use after the effective date constitutes acceptance.

5.4 Taxes

Unless stated otherwise, fees are exclusive of taxes. You are responsible for all taxes associated with your subscription (other than taxes on Tentunit’s net income) and for all taxes arising from your rental business, including taxes on rent collected through the Service.

6. Rent Collection and Payments

This section explains how money moves through the platform. Stripe — not Tentunit — processes payments, and Tentunit acts only as your limited agent to receive rent on your behalf.

6.1 Payments Terms Govern

Rent collection, payouts, chargebacks, refunds, and related payment matters are governed by the Business Payments & Rent Collection Terms. If this Section 6 conflicts with the Payments Terms on a payment matter, the Payments Terms control.

6.2 Payment Processing by Stripe

Payments are processed by Stripe, Inc. (US customers), Stripe Payments Europe, Ltd. (EEA customers), and Stripe Payments UK, Ltd. (UK customers). Payment features require a Stripe Connected Account and acceptance of the applicable Stripe agreements, which are separate contracts between you and Stripe. Tentunit does not itself transmit, hold, or lend money and is not a bank or money services business. Tentunit is not responsible for Stripe’s decisions to decline, hold, or reverse transactions under Stripe’s agreements.

6.3 Limited Payment Collection Agent

Where tenants pay rent through the Service, Tentunit (through Stripe) acts as your limited payment collection agent solely to receive rent and other amounts on your behalf. A tenant’s payment received by Tentunit or its processor is treated as received by you; your recourse for onward settlement is under the Payments Terms, not against the tenant a second time. This limited agency does not make Tentunit your agent for any other purpose.

6.4 Security Deposits

Where supported, security deposits collected through the Service are held in segregated escrow accounts as described in the Payments Terms. You remain solely responsible for all deposit-handling laws that apply to your properties, including caps, interest, segregation, and return deadlines.

7. Customer Obligations and Compliance

This section describes your legal responsibilities as the housing provider. Tentunit supplies the software; you remain responsible for how your rental business is run.

7.1 Landlord-Tenant Law

You are solely responsible for all laws applicable to your properties and tenancies, including rent control, notice and entry requirements, habitability, eviction procedures, and deposit rules. Nothing in the Service constitutes legal advice.

7.2 Fair Housing

Tentunit enforces a zero-tolerance policy for discrimination in violation of the federal Fair Housing Act and equivalent state, local, and EU/UK laws. You must not use the Service to create, publish, or apply discriminatory listings, screening criteria, advertising, or communications. Violations of this Section 7.2 are grounds for immediate suspension or termination without a cure period.

7.3 Consumer Reporting (FCRA)

If you obtain consumer reports on applicants or tenants, you are solely responsible for Fair Credit Reporting Act compliance and analogous state laws, including permissible purpose, disclosures and consents, and adverse action notices. Tentunit is not a consumer reporting agency.

7.4 Accurate Listings

Listings, unit details, pricing, and availability you publish through the Service must be truthful, current, and lawful. You must promptly correct or remove listings that become inaccurate.

7.5 Lawful Use of Tenant Data

Tenant Data processed through the Service must be handled in accordance with applicable privacy law and the Data Processing Addendum. You are the controller of Tenant Data; Tentunit processes it on your behalf as described in the DPA and the Privacy Policy Business Supplement. You are responsible for providing any legally required notices to, and obtaining any legally required consents from, tenants and applicants.

8. Acceptable Use

This section summarizes prohibited conduct. The full rules are in the Acceptable Use / Community Standards, which form part of this Agreement.

8.1 Prohibited Conduct

You may not use the Service to break the law, infringe others’ rights, or harm the platform or other users. Prohibited conduct includes, without limitation: discriminatory or harassing content; fraudulent listings or payment activity; scraping or unauthorized automated access; reverse engineering except where such restriction is prohibited by law; malware or interference with the Service’s operation or security; circumventing usage limits or fees; reselling the Service except as expressly permitted in an Order Form; and collecting payments unrelated to bona fide residential tenancies.

8.2 Enforcement

We may investigate suspected violations and may remove content, restrict features, or suspend accounts that violate this Section 8, using the procedure in Section 16.4 where practicable. Where a violation creates legal exposure, security risk, or harm to tenants or other users, we may act immediately and give notice afterward.

9. Intellectual Property

This section allocates ownership: Tentunit owns the platform, you own your data, and each side grants the other only the narrow licenses needed to make the Service work.

9.1 Tentunit Ownership

Tentunit and its licensors own and retain all right, title, and interest in and to the Service, including all software, interfaces, APIs, documentation, trademarks, and content we provide, and all improvements and derivative works, together with all intellectual property rights therein. Except for the license in Section 9.2, no rights are granted to you by implication, estoppel, or otherwise.

9.2 License to Customer

Subject to this Agreement and payment of applicable fees, Tentunit grants you a limited, non-exclusive, non-transferable, non-sublicensable license during the Subscription Term to access and use the Service solely for your internal business purposes in managing your rental properties, and solely through the interfaces we provide. This license ends automatically when the Agreement ends.

9.3 Customer Data; License to Tentunit

As between the parties, you own all Customer Data. You grant Tentunit a worldwide, non-exclusive, royalty-free license to host, copy, process, transmit, and display Customer Data solely to: (a) provide, maintain, secure, and support the Service; (b) improve the Service, subject to the DPA; (c) prevent fraud, abuse, and security incidents; (d) comply with applicable law; and (e) as otherwise permitted by the DPA and Privacy Policy. Tentunit will not sell Customer Data or use it outside this scope without your consent. You represent that you have all rights necessary to grant this license.

9.4 Feedback

If you or your Authorized Users provide suggestions or feedback about the Service, you grant Tentunit a perpetual, irrevocable, worldwide, royalty-free license to use that feedback for any purpose without restriction or obligation to you.

9.5 Aggregated and De-Identified Data

Tentunit may use data derived from operation of the Service that has been aggregated and de-identified so it does not identify you, any Authorized User, any tenant, or any property, for benchmarking, analytics, research, and Service improvement. Tentunit will not attempt to re-identify such data.

9.6 Publicity

Neither party may use the other’s name, logo, or trademarks in press releases, customer lists, or other marketing materials without the other party’s prior written consent (email sufficient). Consent may be revoked prospectively at any time.

10. Confidentiality

This section requires each party to protect the other’s non-public information, with standard exclusions, and sets how long the duty lasts.

10.1 Definition

“Confidential Information” means non-public information disclosed by one party (the “Discloser”) to the other (the “Recipient”) that is marked confidential or that a reasonable person would understand to be confidential given its nature and the circumstances of disclosure.

10.2 Obligations

The Recipient will: (a) use the Discloser’s Confidential Information only to exercise its rights and perform its obligations under this Agreement; (b) protect it with at least the care it uses for its own similar information, and no less than reasonable care; and (c) not disclose it except to employees, advisors, and subcontractors who need to know and are bound by obligations at least as protective as this Section 10.

10.3 Exclusions

These obligations do not apply to information that: (a) is or becomes public through no fault of the Recipient; (b) was known to the Recipient without restriction before disclosure; (c) is independently developed without use of the Discloser’s Confidential Information; or (d) is lawfully received from a third party without confidentiality obligations.

10.4 Compelled Disclosure

The Recipient may disclose Confidential Information to the extent required by law or valid legal process, provided that (where legally permitted) it gives the Discloser prompt notice and reasonable cooperation to seek protective treatment, and discloses only the portion legally required.

10.5 Duration

The obligations in this Section 10 survive termination for three (3) years; trade secrets remain protected for as long as they qualify under applicable law.

11. Third-Party Services

This section explains that the Service depends on and connects to services run by others, which have their own terms.

11.1 Stripe and Payment Services

Payment processing and identity verification are provided by the Stripe entities identified in Section 6.2 under Stripe’s own agreements. Tentunit is not responsible for Stripe’s acts, omissions, availability, or handling of your data outside Tentunit’s instructions.

11.2 Integrations You Connect

You may connect ERP, accounting, or other systems to the Service, particularly on Enterprise Plans. By enabling an integration, you authorize the exchange of Customer Data with that system. Third-party services are governed by their own terms; Tentunit is not responsible for their availability, security, or data handling.

11.3 Subprocessors

Tentunit engages authorized subprocessors to help provide the Service, listed and updated as described in the DPA, which also governs your rights regarding subprocessor changes.

12. Representations and Warranties

This section contains the promises each party makes about itself, plus additional promises you make because you operate the rental business.

12.1 Mutual Representations

Each party represents and warrants that: (a) it is duly organized and validly existing; (b) it has full power and authority to enter into and perform this Agreement; (c) its acceptance and performance do not violate any other agreement binding on it; and (d) it will comply with applicable law in performing under this Agreement.

12.2 Customer Representations

You additionally represent and warrant that: (a) your listings and property information are and will remain truthful, lawful, and not misleading; (b) you will comply with all applicable fair housing and anti-discrimination laws; (c) if you obtain consumer reports, you will comply with the FCRA as described in Section 7.3; (d) you will timely pay all taxes arising from your rental business, including on rent collected through the Service; (e) you have the legal right to manage and rent the properties and Units you add to the Service; and (f) Customer Data does not and will not infringe any third party’s rights or violate applicable privacy law.

13. Disclaimers

This section states the limits of what Tentunit promises about the Service. Except as expressly stated, the Service is provided as-is.

13.1 General Disclaimer

Except as expressly stated in these Terms or an applicable Order Form, the Service is provided “AS IS” and “AS AVAILABLE.” To the maximum extent permitted by law, Tentunit and its licensors disclaim all other warranties, express, implied, or statutory, including merchantability, fitness for a particular purpose, title, and non-infringement.

13.2 No Guarantee of Availability or Accuracy

We do not warrant that the Service will be uninterrupted, secure, or error-free, that defects will be corrected, or that outputs, reports, or calculations will be accurate or complete. You are responsible for verifying outputs you rely on.

13.3 No Business Outcome Guarantee

We make no guarantee of tenants, occupancy rates, rental income, or the conduct or creditworthiness of any tenant or applicant.

13.4 No Legal, Tax, or Financial Advice

The Service, its templates, and its documentation do not constitute legal, tax, accounting, or financial advice. You are responsible for obtaining professional advice appropriate to your business.

13.5 Statutory Rights

This Section 13 does not limit warranties or statutory rights that cannot be disclaimed by law, including any non-waivable rights under EU or UK law.

14. Indemnification

This section requires you to cover Tentunit for claims arising from your rental business and your use of the Service, and describes how the defense of such claims is handled.

14.1 Customer Indemnity

You will defend, indemnify, and hold harmless Tentunit, its affiliates, and their officers, directors, employees, and agents from third-party claims, and all resulting damages, penalties, fines, settlements, costs, and reasonable attorneys’ fees, arising out of: (a) your breach of these Terms or the documents incorporated into them; (b) your listings and other Customer Data; (c) your relationships with tenants, applicants, and Authorized Users, including any lease, eviction, deposit, screening, or discrimination claim; or (d) your violation of applicable law, including landlord-tenant, fair housing, and consumer reporting laws.

14.2 Indemnification Procedure

Tentunit will: (a) give you prompt written notice of any claim (delayed notice relieves you only to the extent you are materially prejudiced); (b) allow you sole control of the defense and settlement with counsel reasonably acceptable to Tentunit; and (c) provide reasonable cooperation at your expense. Tentunit may participate with its own counsel at its own cost. You may not settle any claim in a way that admits liability on Tentunit’s behalf or imposes obligations on Tentunit without Tentunit’s prior written consent.

15. Limitation of Liability

This section caps each party’s financial exposure and excludes certain categories of damages, subject to exceptions required by law.

15.1 Liability Cap

To the maximum extent permitted by law, Tentunit’s total aggregate liability arising out of or relating to these Terms and the Service, regardless of the theory of liability, will not exceed the greater of (a) the subscription fees you paid to Tentunit in the twelve (12) months preceding the claim, or (b) US $100.

15.2 Pass-Through Amounts

Rent, deposits, and other amounts passing through the Service from tenants to you are pass-through funds only and are excluded from the cap and from Tentunit’s liability, except to the extent of Tentunit’s obligations under the Payments Terms.

15.3 Excluded Damages

Neither party is liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or lost profits, revenue, data, or goodwill, even if advised of the possibility and even if a limited remedy fails of its essential purpose.

15.4 Exceptions

Nothing in this Section 15 limits: (a) liability that cannot be limited by law, including fraud, willful misconduct, or death or personal injury caused by negligence; (b) your payment obligations; or (c) your obligations under Section 14. These limitations allocate risk between the parties and are a fundamental basis of the bargain.

16. Term, Suspension, and Termination

This section explains how long the Agreement lasts, how each party can end it, what happens if your account is past due, and what happens to your data afterward.

16.1 Term

This Agreement applies from the date you accept it until your subscription ends and your account is closed, unless terminated earlier under this Section 16.

16.2 Cancellation by You

You may cancel at any time via account settings or [email protected], effective at the end of your current billing cycle. Fees already paid are non-refundable except as stated in the Subscription & Billing Policy or required by law. You remain responsible for fees accrued through the effective date of cancellation.

16.3 Past-Due Accounts

If your account is 15 days past due, we may restrict features until payment is made. At 30 days past due, we may suspend the Service entirely. We will send email notice before taking either step. Restriction and suspension do not relieve you of your payment obligations.

16.4 Suspension Procedure and Reinstatement

Except where immediate action is required (including for security incidents, fraud, legal risk, requirements of our payment processors, or violations of Sections 7.2 or 8), Tentunit will, before suspending your account, provide email notice describing the issue and, where curable, a reasonable opportunity to cure. Suspensions will be limited in scope and duration to what is reasonably necessary. Once the underlying issue is resolved — for example, past-due amounts are paid or violating content is removed — we will reinstate access promptly. During suspension, Customer Data remains stored subject to this Agreement.

16.5 Termination by Tentunit

We may terminate this Agreement or your access: (a) for material breach (including of Sections 7 and 8) that remains uncured after notice and a reasonable cure period, where a cure period is practicable; (b) immediately, where the breach is incapable of cure or involves fraud, security risk, or discrimination in violation of Section 7.2; or (c) where required by law or our payment processors. Where practicable, we will give notice and an opportunity to cure before terminating for breach.

16.6 Effect of Termination

Upon expiration or termination for any reason: (a) your license under Section 9.2 ends and you and your Authorized Users must cease using the Service; (b) accrued fees become immediately due; (c) each party will return or destroy the other’s Confidential Information on request, subject to legally required retention; (d) the export window in Section 16.7 begins; and (e) the limited payment collection agency under Section 6.3 ends, subject to the Payments Terms for in-flight transactions.

16.7 Data Export and Deletion

After termination or expiration, you have 60 calendar days to export your Customer Data via the Service’s export tools or written request to [email protected]. After that window, we will delete or anonymize Customer Data per the DPA and Privacy Policy, except where retention is required by law or for the establishment, exercise, or defense of legal claims.

16.8 Survival

The following survive termination: Section 2, Section 9.1, Sections 9.4–9.5, Section 10 (for the period stated there), Section 12 (as to the pre-termination period), Sections 13, 14, and 15, Sections 16.6–16.8, Section 17, and Section 19, together with accrued payment obligations and any provision that by its nature should survive.

17. Governing Law and Dispute Resolution

This section explains which law governs the Agreement and how disputes are resolved — first through informal negotiation, then through binding individual arbitration, with limited exceptions.

17.1 Governing Law

These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-laws rules.

17.2 Informal Dispute Resolution First

Before initiating arbitration or litigation, the party raising a dispute must send the other a written notice describing the dispute and the relief sought (to Tentunit at [email protected]; to you at your account email). The parties will attempt in good faith to resolve the dispute through informal negotiation for at least 30 days from receipt of the notice; arbitration may be commenced only after this period expires without resolution. Limitation periods are tolled during this period.

17.3 Binding Arbitration

Except as stated in Sections 17.4 and 17.7, any dispute arising out of or relating to these Terms or the Service will be resolved by binding individual arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, seated in New Castle County, Delaware (hearings may be remote where the rules allow). A court decides the enforceability of the class action waiver in Section 17.5. Judgment on the award may be entered in any competent court.

17.4 Filing, Fees, and Small-Claims Carve-Out

Arbitration is commenced by filing a demand with the AAA under its Commercial Arbitration Rules, with a copy served on the other party. Filing, administrative, and arbitrator fees are allocated per those rules, and each party bears its own attorneys’ fees unless the arbitrator awards them under applicable law or the rules. Either party may instead bring an individual claim in small-claims court if it qualifies.

17.5 Class Action Waiver

Disputes will be resolved only on an individual basis. Neither party may bring or participate in a class, collective, consolidated, or representative action, and the arbitrator may not consolidate claims or preside over any representative proceeding. If this waiver is found unenforceable as to a particular claim, that claim (and only that claim) may proceed in court.

17.6 Opt-Out

You may opt out of this arbitration agreement by emailing [email protected] within 30 days of first accepting these Terms, stating your account name and intent to opt out. Opting out does not affect any other provision. If you opt out, disputes will be resolved in the state or federal courts located in Delaware, and both parties consent to their jurisdiction.

17.7 EU/UK Users

If you are in the EU or UK, nothing in this Section 17 deprives you of mandatory consumer protections or other statutory rights under local law, including any non-waivable right to bring proceedings in your local courts.

18. Changes to These Terms

This section explains how the Agreement can change over time and what your options are if you disagree.

18.1 Material Changes

We may update these Terms and the Policies. For material changes, we will give at least 30 days’ notice by email (and a minimum of 30 days for commercial users in the EU) before the change takes effect, identifying the change and its effective date.

18.2 Your Options

Continued use after the notice period constitutes acceptance. If you do not agree to a material change, you may cancel under Section 16.2 before the change takes effect; the prior version governs until your cancellation is effective.

18.3 Non-Material Changes

Non-material changes — such as clarifications and corrections that do not reduce your rights — may take effect upon posting with a revised version date.

19. General Provisions

This section collects the standard legal terms that govern how the Agreement operates: notices, assignment, force majeure, export controls, and how the contract documents fit together.

19.1 Notices

We may provide notices by email to your account address or through in-product notifications; you must keep your account email current. Legal notices to Tentunit must be sent by email to [email protected]; routine operational matters may be sent to [email protected]. Written notices may also be sent to: Tentunit, Inc., 100 Foundry Drive, Continuum Room 455, West Lafayette, IN 47906, USA · Phone: +1 (765) 491-8094. Email notices are deemed received on the business day sent, absent evidence of non-delivery.

19.2 Assignment

You may not assign these Terms without our prior written consent, except to a successor in a merger, acquisition, or sale of substantially all assets, with notice to us; any attempted assignment in violation of this Section is void. We may assign these Terms to an affiliate or successor. These Terms bind and benefit the parties’ permitted successors and assigns.

19.3 Force Majeure

Neither party is liable for delay or failure to perform (other than payment obligations) caused by events beyond its reasonable control, including natural disasters, acts of government, war, labor disputes, and internet or utility failures, provided the affected party reasonably mitigates. If a force majeure event continues for 30 or more consecutive days, either party may terminate the affected subscription on written notice.

19.4 Export Controls and Sanctions

The Service may be subject to U.S. export control and economic sanctions laws. You represent that you and your Authorized Users are not located in or resident in any country or region subject to comprehensive U.S. sanctions and are not identified on any U.S. government restricted-party list, and you will not use the Service in violation of any export control or sanctions law.

19.5 U.S. Government End Users

The Service is a commercial product developed at private expense and is not offered for use by U.S. government agencies as government end users; government-specific clauses (including FAR and DFARS data rights clauses) do not apply.

19.6 Entire Agreement; Order of Precedence

This Agreement — these Terms, the Policies, the DPA, and any Order Form — is the entire agreement between the parties regarding the Service and supersedes all prior and contemporaneous agreements and representations concerning its subject matter. For Enterprise customers, if a signed Order Form conflicts with these Terms, the Order Form controls, followed by the DPA (for data protection matters), then these Terms, then the incorporated Policies. Terms in any Customer purchase order do not modify this Agreement.

19.7 Severability

If any provision is held unenforceable, it will be modified to the minimum extent necessary to make it enforceable, and the remainder remains in full force and effect.

19.8 Waiver

No failure or delay in exercising any right is a waiver of it, and no waiver is effective unless in writing (email sufficient) from an authorized representative of the waiving party.

19.9 Independent Contractors

The parties are independent contractors; this Agreement creates no partnership, joint venture, employment, or agency relationship, except the limited payment collection agency in Section 6.3.

19.10 Interpretation

Headings and the plain-language introductions to each section are for convenience; if an introduction conflicts with the operative subsections, the subsections control. “Including” means “including without limitation.”

20. Contact

Questions about this Agreement or the Service may be directed to the addresses below.

Tentunit, Inc. (Delaware)

100 Foundry Drive, Continuum Room 455, West Lafayette, IN 47906, USA · Phone: +1 (765) 491-8094

• General support: [email protected]
• Legal notices: [email protected]
• Privacy: [email protected]
• Arbitration opt-out: [email protected]