AI Usage Content Policy · Tentunit Help Center

Version 1.0 (Draft — pending legal review) · Effective Date: July 11, 2026 · Applies to: Tentunit Business

This is a binding policy and forms part of your agreement with Tentunit.

1. Overview & Definitions

Tentunit Business includes features powered by artificial intelligence that help you draft listings, messages, notices, and pricing analyses faster. This section explains what those terms mean throughout this Policy and how this Policy fits into your agreement with Tentunit.

1.1 Purpose and Scope

This AI Usage & Content Policy (this “Policy”) governs your access to and use of the AI Features (defined below) made available through Tentunit Business, and the content generated by or submitted to those features. This Policy forms part of, and is incorporated into, the Platform Terms of Service. In the event of a conflict between this Policy and the Platform Terms of Service, the Platform Terms of Service control, except that this Policy controls with respect to the specific subject matter of AI Features. Data protection obligations relating to AI Features are governed by the Data Processing Addendum and the Privacy Policy — Business Supplement.

1.2 Definitions

“AI Features” means any functionality within Tentunit Business that uses machine learning, large language models, or other artificial intelligence technologies to generate, suggest, classify, summarize, or transform content, including the capabilities described in Section 2.
“Input” means any content, data, prompt, instruction, document, or other material that you or your Authorized Users submit to an AI Feature, including property details, tenant communications, lease terms, and maintenance descriptions.
“Output” means any content generated or returned by an AI Feature in response to an Input, including draft text, suggestions, classifications, estimates, and summaries.
“Customer Data” and “Tenant Data” have the meanings given in the Data Processing Addendum.

1.3 Relationship to Acceptable Use

Your use of AI Features is also subject to the Acceptable Use Policy. Where this Policy imposes stricter requirements on AI-related conduct, this Policy prevails for that conduct.

2. AI Feature Capabilities

Tentunit Business currently offers several AI Features designed to assist — not replace — your judgment as a property owner or manager. This section describes what those features do today; the underlying models and feature set may change over time.

2.1 Current Capabilities

Subject to your plan and regional availability, AI Features may include:

Listing description generation. Drafts property listing descriptions from structured property details (unit attributes, amenities, location data) that you provide.
Message drafting. Suggests draft replies and outbound messages to tenants and prospects within the Tentunit Business messaging tools.
Rent-pricing suggestions. Produces estimated rent ranges based on property attributes and available market signals.
Document and notice drafting assistance. Assists in preparing drafts of landlord documents and notices (for example, reminder letters or renewal communications) from templates and details you supply.
Maintenance triage. Classifies and prioritizes incoming maintenance requests and suggests categorizations, urgency levels, and routing.

2.2 Assistive Nature of All AI Features

All AI Features are assistive tools. Outputs are drafts, suggestions, or estimates only. AI Features do not take final actions on your behalf: no listing is published, no notice is served, no message is sent, and no price is set without a human instruction from you or your Authorized Users.

2.3 Models and Availability May Change

Tentunit may add, modify, substitute, or discontinue AI Features or the underlying models, providers, and techniques at any time, consistent with Section 7. Output quality, style, and behavior may vary between model versions. Tentunit does not warrant that any specific AI Feature or model will remain available.

2.4 Third-Party Model Providers

Certain AI Features are delivered using third-party foundation-model providers, as described in the Third-Party Services Policy and listed in Schedule 1 of the Data Processing Addendum.

3. User Responsibility for Generated Content

AI Features produce drafts; you produce decisions. Because Outputs can be inaccurate, incomplete, or unsuitable for your jurisdiction, you must review them before relying on them, and you remain fully responsible for anything you publish, send, or serve.

3.1 Human Review Is Required

You must review, and where appropriate edit, every Output before using it in any consequential way, including before: (a) publishing a listing; (b) sending a message to a tenant or prospect that has legal or financial significance; (c) serving, delivering, or filing any notice, demand, or document; or (d) making any pricing, screening, leasing, or enforcement decision. Publishing or serving unreviewed Output is a violation of this Policy.

3.2 Accuracy of Listings

You are solely responsible for the factual accuracy of AI-drafted listings, including rent amounts, unit features, availability, fees, and legally required disclosures. Outputs may contain errors, outdated information, or plausible-sounding but incorrect statements, and you must correct these before publication.

3.3 Fair Housing Compliance of AI-Drafted Content

You are solely responsible for ensuring that AI-drafted listings, messages, and screening-related content comply with the U.S. Fair Housing Act, applicable state and local fair housing laws, and (where applicable) EU and UK anti-discrimination law. Tentunit maintains zero tolerance for discriminatory content, as set out in the Fair Housing & Screening Compliance Statement. The fact that content was AI-generated does not reduce or transfer your compliance obligations.

3.4 Legal Sufficiency of AI-Drafted Notices

Landlord-tenant notices (including late-rent, lease-violation, renewal, and termination notices) are governed by jurisdiction-specific requirements as to content, timing, form, and service. You are solely responsible for the legal sufficiency of any AI-drafted notice, including verifying it against the laws of the property’s jurisdiction and, where appropriate, obtaining advice from qualified local counsel. See also the Templates Disclaimer & Jurisdiction Notice.

3.5 Responsibility for Inputs

You represent that you have all rights and permissions necessary to submit your Inputs, including any personal data contained in them, and that your Inputs do not violate the Acceptable Use Policy or applicable law.

4. No Legal or Financial Guarantees

AI Features can help you work faster, but they are not a lawyer, accountant, or appraiser. This section makes clear what Outputs are — and are not.

4.1 Not Professional Advice

Outputs are not legal, financial, tax, investment, or other professional advice, and must not be relied upon as such. Tentunit is not a law firm, accounting firm, or licensed appraiser. No Output creates an attorney-client, fiduciary, or advisory relationship between you and Tentunit or any of its providers.

4.2 No Warranty of Accuracy

Outputs are provided “as is.” Tentunit does not warrant that any Output is accurate, complete, current, non-infringing, or fit for any particular purpose. AI Features may produce different Outputs from the same Input, and may produce content that is incorrect or that does not reflect current law or market conditions.

4.3 Pricing Suggestions Are Estimates

Rent-pricing suggestions are statistical estimates intended to inform your own analysis. They are not appraisals, valuations, or rent-setting instructions, and Tentunit makes no representation that any suggested price is achievable, market-accurate, or compliant with rent-control, rent-stabilization, or price-gouging laws in your jurisdiction. You remain solely responsible for the rents you set.

4.4 Limitation of Liability

Tentunit’s liability arising out of or relating to AI Features is subject to the limitations and exclusions in the Platform Terms of Service, including the cap of the greater of the subscription fees paid in the preceding 12 months or $100.

5. Prohibited AI Uses

Because AI Features touch housing decisions, misuse can cause serious harm and legal exposure. The uses below are prohibited outright, in addition to everything prohibited by the Acceptable Use Policy.

5.1 Discriminatory Screening and Profiling

You must not use AI Features to: (a) create, apply, or refine tenant screening criteria that discriminate on the basis of race, color, religion, sex (including gender identity and sexual orientation), national origin, familial status, disability, or any other class protected under the Fair Housing Act or applicable state, local, EU, or UK law; or (b) profile, score, rank, or segment tenants or prospects based on protected characteristics or close proxies for them.

5.2 Fully Automated Adverse Decisions

You must not use AI Features to make fully automated decisions that deny housing, terminate a tenancy, increase rent, or otherwise produce legal or similarly significant adverse effects on an individual without meaningful human review. Where you use screening tools, you are responsible for your own obligations under the Fair Credit Reporting Act (FCRA), including adverse-action notice requirements, and under fair housing law, as further described in the Fair Housing & Screening Compliance Statement.

5.3 Deception and Impersonation

You must not use AI Features to create deepfakes or other synthetic media of real persons, to impersonate any person or entity, to fabricate documents, references, or communications, or to mislead tenants, prospects, courts, or regulators about the origin or authenticity of content.

5.4 Model Extraction and Competing Use

You must not systematically harvest, scrape, or export Outputs to train, fine-tune, or improve any machine-learning model that competes with Tentunit or its AI providers, and you must not attempt to extract model weights, reverse engineer AI Features, or circumvent usage safeguards.

5.5 Enforcement

Violations of this Section 5 are enforced under the escalation path in the Acceptable Use Policy (warning, content removal, temporary suspension, permanent termination), with appeals available within 14 calendar days to [email protected].

6. Content Ownership & Licensing

You keep ownership of what you put in and — as between you and Tentunit — what comes out. This section sets out the ownership and license terms for Inputs, Outputs, and feedback.

6.1 Ownership of Inputs

As between you and Tentunit, you own your Inputs. You grant Tentunit a limited, non-exclusive license to process Inputs solely to provide, secure, and support the AI Features and the Services, consistent with the Data Processing Addendum.

6.2 Ownership of Outputs

As between you and Tentunit, and to the extent permitted by applicable law, you own the Outputs generated from your Inputs, subject to Tentunit’s and its licensors’ ownership of the AI Features, models, software, and all other underlying technology and intellectual property. Because AI systems can generate similar Outputs for different customers, Tentunit does not warrant that Outputs are unique to you, and your ownership does not extend to another customer’s independently generated similar output.

Tentunit does not use Customer Data or Tenant Data to train AI models without your express consent. Third-party model providers are contractually restricted consistently with this commitment, as described in the Third-Party Services Policy and the Data Processing Addendum.

6.4 Feedback

If you submit feedback, suggestions, or ratings about AI Features (including thumbs-up/down signals on Outputs), you grant Tentunit a perpetual, irrevocable, worldwide, royalty-free license to use that feedback to operate and improve the Services, without obligation or attribution. Feedback under this Section 6.4 does not include Customer Data or Tenant Data itself.

7. Transparency & Changes

Tentunit aims to be clear about when you are interacting with AI and how these features evolve. This section describes our transparency commitments and how changes are handled.

7.1 AI-Generated Content Labels

Where technically feasible, Tentunit labels AI-generated drafts and suggestions within the product interface so that you and your Authorized Users know when content originated from an AI Feature. Once you edit, adopt, publish, or send an Output, it becomes your content and downstream labeling is your responsibility where required by law.

7.2 Feature Changes

AI Features are offered on an evolving basis. Tentunit may modify, limit, or withdraw AI Features, adjust usage limits, or change underlying providers and models with reasonable notice where a change materially reduces core functionality of your plan. Changes to sub-processors, including AI providers, follow the 30-day notice process in the Data Processing Addendum.

7.3 EU AI Act Awareness

Tentunit monitors the EU Artificial Intelligence Act and related EU and UK guidance as they apply to the AI Features. Tentunit designs AI Features as assistive tools subject to human oversight and will implement transparency and risk-management measures as required for the applicable risk categories. Where the EU AI Act or comparable law imposes obligations on you as a deployer of AI systems (for example, human oversight of consequential decisions), you are responsible for meeting those obligations in your use of the AI Features.

7.4 Questions

Questions about this Policy may be directed to [email protected]. Privacy-related questions about AI Features may be directed to [email protected].